IS Support Technician

tvc; Vancouver (WA); On-site; USD 36,000 - 43,000; Full time

Job summary

Vancouver Clinic is seeking an experienced Information Systems Support Tech to join its Information Security team in Vancouver, WA. The role emphasizes PC troubleshooting, diagnostic testing, and repair, with a preference for Intune device deployment and Microsoft 365 administration.

Strong MDM and iOS troubleshooting skills are essential. The position is based at Evergreen Administration Offices with a Monday–Friday schedule and a compensation range that reflects experience and local market

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year of relevant work experience.
• Experience working with technical hardware such as processors, memory, hard drives, NICs.
• A+ certification strongly preferred.
• Valid Driver's License in good standing; driving record must meet Vancouver Clinic standards.

Responsibilities

• Troubleshoot and assist in the resolution of user reported hardware/software problems, and make repairs to computers/laptops/printers/communication connections.
• Build/deploy new PC/laptop/thin client hardware and software utilizing both approved Windows image tools and basic operating system media.
• Run basic diagnostic tests.
• Manage warranty/non-warranty service issues with third-party vendors.

Skills

PC troubleshooting

Diagnostic testing

Device repair

Intune

Microsoft 365

MDM

iOS devices

Education

High school diploma or equivalent

A+ certification

Tools

Microsoft Intune

Microsoft 365

Job description

Join our Information Security team as an experienced Information Systems Support Tech. Requires broad technical knowledge of PC troubleshooting, diagnostic testing, and repair. Prefer those with experience in managing and deploying devices through Microsoft Intune. Possess strong administrative skills with Microsoft 365 (M365) services. Proficient in mobile device management (MDM), including configuring and troubleshooting iOS devices.

Location: Evergreen Administration Offices (13898 NE 28th Street - Vancouver, WA 98682)

Schedule: Monday through Friday, 8:00a-5:00p

Hiring range is generally between $25.95-$31.10 , and placement in the range depends on an evaluation of experience

Key responsibilities:

• Troubleshoot and assist in the resolution of user reported hardware/software problems, and make repairs to computers/laptops/printers/communication connections
• Build/deploy new PC/laptop/thin client hardware and software utilizing both approved Windows image tools and basic operating system media
• Run basic diagnostic tests
• Manage warranty/non-warranty service issues with third-party vendors

Requirements:

• High school diploma or equivalent.
• Minimum of one year of relevant work experience required.
• Experience working with technical hardware such as processors, memory, hard drives , NIC's, required.
• A+ certification strongly preferred.
• Valid Driver's License in good standing. Driving record must meet Vancouver Clinic standards.

Vancouver Clinic provides care across a wide range of medical decisions . This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment . The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas, is an essential function of all positions at the Clinic.

Pay Range: $25.44 - $35.61

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.