IS Specialist

aisincareers; Illinois; On-site; USD 50,000 - 65,000; Full time

Job summary

aisincareers is seeking an IT Support Specialist to provide technical assistance, install software/hardware, and set up devices for a fast-paced team. You will troubleshoot accounts, maintain documentation, and support IS security and asset inventory.

The role emphasizes customer service, strong communication, and the ability to manage multiple tickets while keeping systems up to date with Windows, O365, VMware, and backup solutions.

Qualifications

• Bachelor's degree in Computer Science or a related field is required.
• 0-2 years of experience preferred for entry-level support roles.
• Strong problem-solving skills to identify root causes of issues.
• Ability to communicate clearly with internal and external contacts.
• Familiarity with Windows, O365, VMware, and backup solutions.

Responsibilities

• Provide technical support to team members.
• Perform software and hardware installations.
• Set up new devices including computers and printers.
• Troubleshoot network account issues and perform maintenance.
• Troubleshoot and repair software and hardware issues.
• Provide training and assistance for technical issues.
• Maintain familiarity with Microsoft Office 365, Windows, and antivirus software.
• Provide after-hours support as needed.
• Manage Service Desk tickets and IS hardware support.

Skills

Communication

Problem solving

Customer service

Microsoft Office

Networking basics

Workload management

Maintenance scheduling

Record keeping

Device inventory

Windows OS

O365 Suite

VMware

Backup storage (Veeam, AWS)

PowerShell

Oracle E

Education

Bachelor's degree in Computer Science or related field

Tools

VMware

Veeam

AWS

PowerShell

Oracle E

Job description

Essential Duties & Responsibilities

• Provide technical support to team members
• Perform software and hardware installations
• Set up new devices, including computers, printers, and other office equipment
• Troubleshoot network account issues and perform account maintenance
• Troubleshoot and repair software and hardware issues
• Provide training and assistance for technical issues
• Perform secondary phone administration
• Maintain familiarity with Microsoft Office 365, Windows, and antivirus software
• Provide after-hours support as needed
• Provide technical documentation and training to users
• Manage Oracle support
• Assist with IS security
• Manage Service Desk tickets
• Assist with IS hardware support and installation

Knowledge, Skills & Abilities

• Effective written and verbal communication skills with internal and external contacts
• Strong problem-solving skills to analyze the root cause of software and technical issues
• Strong customer service skills
• Strong Microsoft Office skills
• Basic networking knowledge
• Ability to manage and prioritize workload
• Ability to develop maintenance schedules in consideration of user uptime
• Ability to maintain logs and records of repairs and scheduled maintenance
• Device inventory tracking and replenishment while maintaining budgets
• Familiarity with Windows, O365 Suite, MS Entra Admin Center, networking hardware, VMware, backup storage such as Veeam and AWS, PowerShell, and Oracle E

Bachelors degree in Computer Science or a related field

0-2 years of experience