IS Specialist

AISIN World Corp. of America; Marion (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Responsibilities include handling Oracle support, IS security tasks, and service desk ticket management, with strong emphasis on Windows, Office 365, and network basics.

Qualifications

• Strong written and verbal communication with internal and external contacts.
• Analytical problem-solving skills to identify root causes of software and technical issues.
• Excellent customer service orientation.
• Proficient with Microsoft Office applications.
• Foundational networking knowledge.
• Able to manage and prioritize workload.
• Ability to create maintenance schedules to minimize downtime.
• Capable of maintaining logs and records of repairs and scheduled maintenance.
• Experience with device inventory tracking and budgeting.
• Familiarity with Windows, O365, Entra, VMware, Veeam, AWS, PowerShell, and Oracle E.

Responsibilities

• Provide technical support to team members.
• Perform software and hardware installations.
• Set up new devices, including computers, printers, and other office equipment.
• Troubleshoot network account issues and perform account maintenance.
• Troubleshoot and repair software and hardware issues.
• Provide training and assistance for technical issues.
• Perform secondary phone administration.
• Maintain familiarity with Microsoft Office 365, Windows, and antivirus software.
• Provide after-hours support as needed.
• Provide technical documentation and training to users.
• Manage Oracle support.
• Assist with IS security.
• Manage Service Desk tickets.
• Assist with IS hardware support and installation.

Skills

Effective communication

Problem-solving

Customer service

Microsoft Office proficiency

Basic networking knowledge

Workload prioritization

Maintenance scheduling

Documentation and logs

Inventory management

Tools

Windows OS

Office 365 / O365

MS Entra Admin Center

Networking hardware

VMware

Backup storage (Veeam, AWS)

PowerShell

Oracle E

AWS

Job description

• Provide technical support to team members
• Perform software and hardware installations
• Set up new devices, including computers, printers, and other office equipment
• Troubleshoot network account issues and perform account maintenance
• Troubleshoot and repair software and hardware issues
• Provide training and assistance for technical issues
• Perform secondary phone administration
• Maintain familiarity with Microsoft Office 365, Windows, and antivirus software
• Provide after-hours support as needed
• Provide technical documentation and training to users
• Manage Oracle support
• Assist with IS security
• Manage Service Desk tickets
• Assist with IS hardware support and installation

Essential Duties & Responsibilities

• Provide technical support to team members
• Perform software and hardware installations
• Set up new devices, including computers, printers, and other office equipment
• Troubleshoot network account issues and perform account maintenance
• Troubleshoot and repair software and hardware issues
• Provide training and assistance for technical issues
• Perform secondary phone administration
• Maintain familiarity with Microsoft Office 365, Windows, and antivirus software
• Provide after-hours support as needed
• Provide technical documentation and training to users
• Manage Oracle support
• Assist with IS security
• Manage Service Desk tickets
• Assist with IS hardware support and installation

Knowledge, Skills & Abilities

• Effective written and verbal communication skills with internal and external contacts
• Strong problem-solving skills to analyze the root cause of software and technical issues
• Strong customer service skills
• Strong Microsoft Office skills
• Basic networking knowledge
• Ability to manage and prioritize workload
• Ability to develop maintenance schedules in consideration of user uptime
• Ability to maintain logs and records of repairs and scheduled maintenance
• Device inventory tracking and replenishment while maintaining budgets
• Familiarity with Windows, O365 Suite, MS Entra Admin Center, networking hardware, VMware, backup storage such as Veeam and AWS, PowerShell, and Oracle E