IS Resources Support Tech-Senior

State of Wisconsin Division of Personnel Management; Madison (WI); Hybrid; USD 35,817 - 38,572; Full time

Benefits offered by this job

Hybrid work model

Travel to national meetings

Job summary

The Wisconsin Arts Board, headquartered in Madison, is seeking a Resources Support Tech-Senior to maintain the agency’s databases, provide IT support, and coordinate the online grant system with reporting duties for the board. This hybrid role allows up to 80% remote work with in-person collaboration at the Madison office.

Qualifications include customer service excellence, data reporting/analysis, and hardware/software troubleshooting.

Qualifications

• Experience providing excellent customer service.
• Experience with creating reports and/or analyzing data.
• Experience troubleshooting user issues with computer hardware and/or software.

Responsibilities

• Maintain and update the agency's databases; provide 1st level IT support for software/hardware.
• Coordinate web-based grant application system and award process in relation to the grant cycle; prepare reports for board/staff.
• Staff the Accessibility Committee and support grant panel meetings.

Skills

Customer service

Reporting

Data analysis

Troubleshooting

Job description

Introduction

The Wisconsin Arts Board is the state agency which nurtures creativity, cultivates expression, promotes the arts, supports the arts in education, stimulates community and economic development and serves as a resource for people of every culture and heritage.

The Wisconsin Arts Board vision is inspired by a quote from the late Robert E. Gard, Professor Emeritus of Community Theatre, University of Wisconsin: “If we are seeking in America, let it be for the reality of democracy in the arts. Let art begin at home and let it spread through the children and the parents, and through the schools and the institutions, and through government. And let us start by acceptance, not negation-acceptance that the arts are important everywhere, and that they can exist and flourish in small places as well as large, with money or without it, according to the will of the people. Let us put firmly and permanently aside the cliché that the arts are a frill. Let us accept the goodness of art where we are now and expand its worth in the places where people live.”

We embrace this vision: it guides our belief that the arts are basic to human life and essential to the human spirit.

This position will support the good work of the Arts Board by maintaining and updating the health of the agency’s databases; providing assistance to grant applicants in navigating our online grant system; serving as one of two agency liaisons to Smart Simple, the current online grant database provider; supporting grant panel meetings; and creating reports from the database for board and staff as needed.

Position Summary

Under the general supervision of the Assistant Director of the Arts Board, this position is responsible for the Arts Board’s database collection systems and serves as 1st level IT support and liaison for agency information technology systems (software and hardware). Responsibilities include the development of training and procedures to standardize input and processing of agency data; coordination of the web-based grant application system, and award process in relation to the grant cycle calendar utilizing research methods and evaluation techniques; participation in relevant computer work groups, training sessions, informational resource workshops and other professional activities. This position is currently also responsible for much of the agency’s accounting and procurement duties. Finally, this position staffs the board’s Accessibility Committee.

To view the complete IS Resources Support Tech-Senior position description, please click here.

Salary Information

The hourly rate for the IS Resources Support Tech-Senior position will be $26.50 per hour, plus excellent benefits. This classification is non-exempt, and assigned to pay schedule/range 06-14. A 12-month probationary period will be required for this position. Pay for current state employees will be set in accordance with the Wisconsin Compensation Plan.

Job Details

Due to the nature of the position, Arts Board will conduct background checks on applicants prior to selection. Arts Board does not sponsor work visas and is not an eligible OPT (Optional Practical Training) employer for F-1 international students. All persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form.

This hybrid position is headquartered at the Arts Board’s office in Madison, WI (3319 West Beltline Highway, Madison, WI 53708). The position has the option of working up to 80% remote upon agreement with the supervisor. This position works in the Madison office a minimum of four days per month for in-person, collaborative meetings with Arts Board staff. Travel to a national conference and a national accessibility meeting might be required each year. This schedule may change based on operational needs and organizational requirements. Employees will be required to report to the Madison office on their first day of employment and work in the office a minimum of one day per week for the first three months of employment. More days per week may be required for the first three months. High-speed internet access is required to meet the needs of remote work.

Qualifications

Minimally qualified applicants will have all the following:

• Experience providing excellent customer service (e.g., identifying customer needs and wants, providing service or information to meet or exceed customer’s expectation, demonstrating excellent written and/or verbal skills when interacting with customers)
• Experience with creating reports and/or analyzing data
• Experience troubleshooting user issues with computer hardware and/or software (e.g., exploring issues accessing online content, checking the computer hardware is connected correctly, providing screenshots and written documentation of unresolved issues for the IT team)

In addition to having all the items listed above, a well-qualified applicant will have at least one of the following:

• Knowledge of procurement policies, procedures, and/or systems
• Experience with project management (e.g., creating list of deliverables, establishing timelines, coordinating with other staff, providing written and/or verbal updates to management)
• Experience with working with people with disabilities and/or disability language

How To Apply

Apply online! To apply, click “Apply for Job” to start the application process. You will either create an account or – for those with existing accounts – access your account.

Once you are logged in, follow the steps outlined in the application process and submit your application. Please visit the Frequently Asked Questions section for general wisc.jobs user information and technical assistance.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. Please review instructions on developing your resume and letter of qualifications. Your cover letter is limited to a maximum of two (2) typed pages, single-spaced, no smaller than 10-point font, with 1-inch margins. Resumes should be limited to no more than two (2) pages (no format requirements). Pages more than the specified limits may not be evaluated. References are not necessary at this stage of the process.

Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

The State of Wisconsin is committed to providing opportunities to all applicants from all backgrounds. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Any applicants and employees with a disability may request reasonable accommodations.

If you are a veteran with a 30% or greater service-related disability and are not currently employed in a permanent position with Wisconsin State Government, please send a cover letter, resume, DD-214 and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below.

Questions can be directed to Pilar Blomquist at [e-mail].

Deadline to Apply

Applicant materials are due by 11:59pm on Wednesday, July 8, 2026.