IS Applications Technician 2

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Metropolitan Government of Nashville & Davidson County is seeking an Information Systems Application Technician 2 to provide technical assistance to computer users, supporting operational technology systems used in Waste Services. The role includes troubleshooting, configuration, and user training for field staff and supervisors.

The position requires a High School Diploma with 2 years of IT customer support experience using Samsara, Routeware, or Zonar, or an Associate's Degree with 1 year of

Qualifications

• High School Diploma and 2 years IT customer support experience using operational technology systems such as Samsara, Routeware, Zonar, or comparable platforms.
• Associate's Degree in a related field with 1 year of IT customer support experience using operational technology systems.

Responsibilities

• Provide technical support, administration, maintenance, and troubleshooting for Waste Services OT systems (Samsara, Routeware, Zonar).
• Monitor system performance and data integrity for telematics, GPS tracking, and asset management platforms.
• Configure, test, and troubleshoot mobile devices, tablets, and vehicle-mounted hardware used by field staff.
• Work with staff and vendors to diagnose and resolve system issues impacting collection operations.
• Assist with onboarding, deployment, and replacement of OT hardware and software components.
• Create and maintain documentation and user guides for OT applications.

Skills

Customer support

Problem-solving

Communication

Technical aptitude

Education

High School Diploma

Associate's Degree

Tools

Samsara

Routeware

Zonar

Windows 10/11 support

GPS/telematics hardware

Job description

The Information Systems Application Technician 2 provides technical assistance to computer users. The incumbent answers questions or resolves computer problems for clients in person, or via telephone or electronically. Provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Waste Services is responsible for weekly curbside waste and every other week curbside recycling collection for over 151,000 customers in the urban services district as well as collection of over 200 public litter baskets in the downtown Nashville corridor. The division also operates four convenience centers where residents of Davidson County can bring waste, recycling, bulk items, food waste, household hazardous waste, and other items for recycling or disposal and eight drop-off recycling locations available to residents who do not qualify for curbside recycling collection.

Waste Services currently employs staff members working in collection, administration, customer service, education, landfill engineering, development review, and outreach.

• Provides technical support, administration, maintenance, and troubleshooting for Waste Services operational technology systems, including Samsara, Routeware, Zonar, and related fleet management, routing, telematics, and asset tracking applications.
• Monitors system performance and data integrity for vehicle telematics, route optimization, GPS tracking, driver safety, and vehicle diagnostic platforms.
• Configures, tests, maintains, and troubleshoots mobile devices, tablets, vehicle-mounted hardware, GPS equipment, telematics units, and associated software applications used by field personnel.
• Works with department personnel, vendors, and information technology staff to diagnose and resolve system, hardware, software, connectivity, and data transmission issues impacting collection operations.
• Supports onboarding, configuration, deployment, and replacement of Samsara, Routeware, and Zonar hardware and software components.
• Performs routine system audits, preventive maintenance, software updates, and firmware upgrades for operational technology systems and connected devices.
• Assists with route management, system configuration, user account administration, permissions management, and application support for collection operations.
• Creates and maintains documentation, training materials, user guides, and standard operating procedures related to operational technology applications.
• Trains and assists supervisors, drivers, equipment operators, and administrative staff in the effective use of department technology systems.
• Maintains inventory records for mobile devices, vehicle-installed technology, telematics equipment, and related operational technology assets.
• Coordinates with vendors to resolve technical issues, track service requests, schedule repairs, and ensure timely completion of support activities.
• Generates and analyzes reports from operational systems to assist management in monitoring fleet performance, route efficiency, asset utilization, and operational effectiveness.
• Assists with testing and implementation of new technologies, software updates, integrations, and enhancements supporting Waste Services operations.
• Provides technical support, administration, maintenance, and troubleshooting for Waste Services operational technology systems, including Samsara, Routeware, Zonar, and related fleet management, routing, telematics, and asset tracking applications.
• Configures, tests, maintains, and troubleshoots mobile devices, tablets, vehicle-mounted hardware, GPS equipment, telematics units, and associated software applications used by field personnel.
  Works with department personnel, vendors, and information technology staff to diagnose and resolve system, hardware, software, connectivity, and data transmission issues impacting collection operations.
• Commute to different convenience centers for technical issues and troubleshooting.

High School Diploma and 2 years of IT customer support experience using operational technology systems such as Samsara, Routeware, Zonar, or comparable platforms.

OR

Associate's Degree in a related field and 1 year of IT customer support experience using operational technology systems such as Samsara, Routeware, Zonar, or comparable platforms.

LICENSES REQUIRED

Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Experience supporting Windows 10 and 11 operating systems
• Industry Certification such as A+, MCDST, or MCITP *
• Experience supporting fleet management, telematics, GPS tracking, route optimization, or operational technology systems.
• Experience troubleshooting vehicle-mounted hardware, tablets, GPS devices, and wireless communications equipment.

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.