IS Operations Analyst 3

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

The Metropolitan Government of Nashville and Davidson County is seeking an Information Systems Operations Analyst to design, install, and support IT services including servers, email, and desktops. The role involves supervision of staff, evaluating performance, and coordinating customer-focused IT solutions for municipal departments.

Responsibilities include meeting with customers to determine needs, researching IT products, deploying and maintaining hardware and software, and providing on-site

Qualifications

• Four years of experience in Information Technology Project Management.
• Valid driver's license.
• Additional IT-related education may substitute for experience (1:1).
• Experience managing system resource requirements and IT department costs.
• Experience evaluating, designing, and improving complex information systems.
• Experience in a customer service related environment.

Responsibilities

• Supervises staff; assigns work and evaluates performance.
• Designs, develops, and modifies IT systems to meet customer needs.
• Provides on-site IT support to departments.
• Trains staff and customers on systems.

Skills

IT project management

System resource management

Customer service

Information systems design

Job description

The Information Systems Operations Analyst performs technical and professional duties involved in designing, installing, or supporting information technology services such as server, e-mail, and desktop. Performs related duties as required.

Waste Services is responsible for weekly curbside waste and every other week curbside recycling collection for over 151,000 customers in the urban services district as well as collection of over 200 public litter baskets in the downtown Nashville corridor. The division also operates four convenience centers where residents of Davidson County can bring waste, recycling, bulk items, food waste, household hazardous waste, and other items for recycling or disposal and eight drop-off recycling locations available to residents who do not qualify for curbside recycling collection.

Waste Services currently employs staff members working in collection, administration, customer service, education, landfill engineering, development review, and outreach.

• Performs various supervisory duties.
• Assigns and reviews work.
• Evaluates employee performance.
• Interprets rules, policies, and procedures for staff members.
• Approves leave requests.
• Counsels with and corrects employees as needed.
• Trains and/or establish training requirements for employees.
• Designs, develops, implements and modifies information technology systems to meet customer needs.
• Meets with customers to determine needs.
• Determines system requirements.
• Researches and evaluates information technology products and makes decisions on system components.
• Trains customers to use systems.
• Provides on-site support services to departments as needed.
• Installs, maintains and supports information technology hardware and software.
• Attends meetings and training classes as needed.
• Prepares written and oral reports as needed.
• Attends meetings and training classes as needed.
• Prepares written and oral reports as needed.

WORKING ENVIRONMENT/PHYSICAL DEMANDS

Employees may be on call to assist with any emergencies or problems beyond the scope of the staff, but working hours are typically regular and stable. There may be some walking, standing, bending, carrying light items, etc. No special physical demands are required to perform the work.

SUPERVISION EXERCISED/SUPERVISION RECEIVED

Receives direction and reports to an Information Systems Manager or Information Systems Division Manager, who provides direction, assigns work, and assists with any complex or unusual problems.

Four (4) years of experience in Information Technology Project Management.

Additional education in an IT-related field may be substituted in lieu of experience (1:1 Ratio)

LICENSE REQUIRED:

Valid Drivers License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Experience managing system resource requirements and calculating IT department costs
• Experience evaluating, designing, and improving complex information systems
• Experience in a customer service related environment

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.