IRP/IFTA External Operations Specialist

Oregon Department of Transportatio; Richmond (VA); On-site; USD 53,000 - 61,000; Full time

Job summary

Department of Motor Vehicles in Richmond, Virginia, seeks an External Operations Specialist for the MCS IFTA/IRP team. You will manage high-volume external transactions, ensure regulatory compliance, and resolve cross-system discrepancies to maintain operational integrity.

You will interact with customers and stakeholders, educate on compliance requirements, and collaborate with internal teams to deliver timely, accurate service using DMV systems.

Qualifications

• Interpret, apply, and validate federal and state regulations for transactions.
• Provide customer service and guidance on compliance standards.
• Advanced organizational and data entry skills for high-volume tasks and records.
• Proficiency in reconciling financial transactions for payments and refunds.
• Demonstrated interpersonal skills to work in a team environment.
• Strong accounting knowledge and ability to verify tax computations.
• Ability to manage multiple systems simultaneously during peak workloads.

Responsibilities

• Processing and verifying IRP and IFTA applications and tax returns, ensuring accuracy and compliance.
• Verifying and maintaining compliance with PRISM, HVUT, and DMV standards for all records.
• Addressing customer and stakeholder inquiries related to external systems with accurate guidance.
• Processing payments and refunds for external transactions, reconciling discrepancies with DMV policies.

Skills

Regulatory interpretation

Customer service

Data entry

Financial reconciliation

Interpersonal skills

Accounting principles

Multitasking

Team collaboration

Tools

PRISM system

HVUT

IRP/IFTA programs

Job description

Department of Motor Vehicles in Richmond, Virginia, seeks an External Operations Specialist for the MCS IFTA/IRP team. You will manage high-volume external transactions, ensure regulatory compliance, and resolve cross-system discrepancies to maintain operational integrity.

You will interact with customers and stakeholders, educate on compliance requirements, and collaborate with internal teams to deliver timely, accurate service using DMV systems.