MCS IFTA/IRP External Operations Specialist- Position 01877

Oregon Department of Transportatio; Richmond (VA); On-site; USD 53,000 - 61,000; Full time

Job summary

Department of Motor Vehicles in Richmond, Virginia, seeks an External Operations Specialist for the MCS IFTA/IRP team. You will manage high-volume external transactions, ensure regulatory compliance, and resolve cross-system discrepancies to maintain operational integrity.

You will interact with customers and stakeholders, educate on compliance requirements, and collaborate with internal teams to deliver timely, accurate service using DMV systems.

Qualifications

• Interpret, apply, and validate federal and state regulations for transactions.
• Provide customer service and guidance on compliance standards.
• Advanced organizational and data entry skills for high-volume tasks and records.
• Proficiency in reconciling financial transactions for payments and refunds.
• Demonstrated interpersonal skills to work in a team environment.
• Strong accounting knowledge and ability to verify tax computations.
• Ability to manage multiple systems simultaneously during peak workloads.

Responsibilities

• Processing and verifying IRP and IFTA applications and tax returns, ensuring accuracy and compliance.
• Verifying and maintaining compliance with PRISM, HVUT, and DMV standards for all records.
• Addressing customer and stakeholder inquiries related to external systems with accurate guidance.
• Processing payments and refunds for external transactions, reconciling discrepancies with DMV policies.

Skills

Regulatory interpretation

Customer service

Data entry

Financial reconciliation

Interpersonal skills

Accounting principles

Multitasking

Team collaboration

Tools

PRISM system

HVUT

IRP/IFTA programs

Job description

Title: MCS IFTA/IRP External Operations Specialist- Position 01877

State Role Title: Prog Admin Specialist I

Hiring Range: $52,725 - $60,633

Pay Band: 4

Agency: Department of Motor Vehicles

Location: Richmond, VA. Headquarters, (INTERNATIONAL REG & ROAD TAX)

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking an External Operations Specialist to join the Motor Carrier IFTA/IRP team. This position manages high-volume transactions within DMV’s external motor carrier systems, such as ensuring compliance with federal and state regulations. This role involves extensive interaction with customers and stakeholders to resolve cross-system discrepancies, process transactions, and maintain operational integrity. This position collaborates closely with internal teams to provide timely, accurate service and educates stakeholders on compliance requirements and DMV system benefits.

Responsibilities

• Processing and verifying International Registration Plan (IRP) and International Fuels Tax Agreement (IFTA) applications and tax returns, ensuring accuracy and compliance with federal and state regulations.
• Verifying and maintaining compliance with PRISM, Heavy Vehicle Use Tax (HVUT), and DMV standards for all vehicle, customer, and title records.
• Addressing customer and stakeholder inquiries related to external systems, providing accurate information and compliance guidance.
• Processing payments and refunds for external transactions, reconciling discrepancies with DMV fiscal policies.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

1. Ability to interpret, apply, and validate federal and state regulations and policies to ensure accurate processing of customer transactions and documentation
2. Proficient in providing customer service and providing clear guidance on compliance standards
3. Advanced organizational and data entry skills to manage high-volume tasks, track compliance issues, and maintain accurate records
4. Proficiency in reconciling financial transactions to ensure accuracy in payments, refunds, and revenue tracking
5. Demonstrated use of interpersonal skills to work cooperatively with others in a team environment
6. Strong working knowledge of accounting principles and practices and demonstrated ability to apply mathematical concepts to calculate and verify tax computations
7. Skilled in managing multiple assignments and systems simultaneously and work under pressure during peak workload periods

Additional Considerations

• Knowledge of DMV systems related to Commercial Motor Vehicles
• Knowledge of Motor Carrier programs related to motor carrier services, including IRP, IFTA, and PRISM programs, with the ability to ensure compliance in all processes.

Eligibility and Diversity

• Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
• All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
• Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act.
• Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT
• In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
• Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]