Registration Assistant

Indian River State College; Port Saint Lucie (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Indian River State College is seeking a Registration Assistant to support students with registration, admissions, and payments across our campuses in Florida. You will handle inquiries, process applications and fees, verify residency, and assist with transcripts while maintaining accurate records.

Join a caring, student-centered team at IRSC, offering competitive benefits and opportunities for professional growth in a dynamic, public college environment.

Qualifications

• Associate degree required for this front-line student services role.
• At least two years of customer service experience.
• Experience with students or in education preferred.
• Proficient in Microsoft Office, including Excel and Access.
• Strong verbal and written communication, organized and accurate.

Responsibilities

• Greet students and visitors at the enrollment desk and provide information.
• Assist with admissions, registration, and payments processing.
• Verify residency and evaluate transcripts as needed.
• Direct inquiries to appropriate offices and staff.
• Maintain accurate student records and support clerical tasks.

Skills

Customer service

Verbal communication

Written communication

Organization

Interpersonal skills

Education

Associate Degree

Tools

Microsoft Office

Microsoft Excel

Microsoft Access

Job description

Job Description

Join Our Team as a Registration Assistant!

Are you passionate about helping students succeed? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you!

Job Summary:

Under direct supervision, you will play a crucial role in assisting students with registration, admission, and payments. Your responsibilities will include addressing student inquiries, processing applications and fees, evaluating documents, and providing essential clerical support.

Key Responsibilities:

• Recruitment & Outreach: Assist with workshops and create engaging newsletters and flyers.
• Student Guidance: Direct students to the appropriate departments for admissions, course registration, and PERT testing.
• Application Support: Help students with applications, verify Florida residency, and evaluate high school transcripts.
• Payment Processing: Handle payments for college classes, tests, and other services, ensuring daily balances and secure transactions.
• Course Scheduling: Manage scheduling for vocational, supplemental, and non-credit courses, and process Dual Enrollment paperwork.
• Liaison Services: Act as a bridge for students seeking Advising, Financial Aid, and Career Transfer Services.
• Data Management: Enter and maintain student registration information, both electronically and in hard copy.
• Administrative Support: Assist counselors and advisors with clerical tasks, coordinate office workflows, and manage room usage.
• Communication: Answer and direct calls on a multi-line telephone system.
• Additional Duties: Perform other tasks as assigned to support the smooth operation of the college.

About Us

Indian River State College is a leading public institution located on Florida’s Treasure Coast, serving students across multiple campuses in four counties. We are dedicated to academic excellence, innovation, and community engagement, offering associate and bachelor’s degrees, workforce training, and continuing education programs.

At The River, we believe every student’s and employee’s story matters. We value the different perspectives, experiences, and talents that come together on our campuses, creating a learning environment and workplace that’s supportive, inclusive, and inspiring. With flexible options online, on campus, and hybrid, we design learning experiences that meet students where they are and prepare them for real-world success. Programs like the Promise Program open doors by providing eligible students with tuition-free access, ensuring every learner has the opportunity to thrive.

Why Join the River

When you join Indian River State College, you become part of a forward-thinking and supportive community where your work truly matters. Your role is more than a job; it’s an opportunity to shape the future, uplift students, and be part of a mission-driven college that is changing lives every day.

What We Offer

At Indian River State College, we value the well-being and professional growth of our employees. Our comprehensive benefits package includes:

• Health & Wellness: Medical, dental, vision, flexible spending accounts, life insurance, supplemental plans, and access to our Employee Assistance Program (EAP).
• Affordable Coverage: PPO/HMO options starting at just $50/month for individual coverage and $180/month for family coverage.
• Retirement Security: Participation in the Florida Retirement System (FRS), plus tax-deferred annuities and Roth 403(b) options.
• Time for You: Generous paid vacation, personal, and sick leave to support work-life balance.
• Perks & Discounts: Reduced rates on services and tickets to local attractions.
• Growth & Development: Professional development programs, leadership training, and opportunities to advance your career.

If you are organized, detail-oriented, and committed to student success, we want to hear from you!

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:

The qualifications and skill requirements for this position include:

• Minimum of an Associate Degree required;
• Minimum of two years of experience providing quality customer service;
• Experience working with students or in an educational environment;
• Proven experience with Microsoft Office and Windows applications to include Microsoft Access and Microsoft Excel as well as word processing experience;
• Consistently demonstrate a positive, student-centered attitude
• Must demonstrate excellent verbal and written communications skills;
• Basic cashiering and bookkeeping skills;
• Experience working with a diverse population, including students, faculty, staff, and the public;
• Ability to be well organized and self-motivated;
• Ability to maintain strict accuracy and be detail oriented;
• Identify needs of students in relationship to the student services desk, enrollment center, and welcome desk and follow up on needs without explicit direction;
• Ability to remain calm and professional at all times, diffusing situations as necessary;
• Ability to work independently as well as with others to solve problems efficiently.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The essential job functions and responsibilities for this position include, but are not limited to:

• Greeting all students and visitors to the A building lobby, providing a welcoming and informed presence at the student services’ welcome desk and enrollment center, and presenting a positive first impression;
• Serving as the first point of contact for college inquiries and enrollment management in person and via phone and directing those inquiries appropriately;
• Maintaining knowledge of all services provided by the Enrollment and Student Services Division to facilitate a point of entry to the student;
• Answering questions relating to admissions, registration, course offerings, and degree programs;
• Helping every student who applies to IRSC to complete all admissions requirements;
• Assisting students with financial aid questions;
• Cashiering;
• Teaching students how to access online resources;
• Assisting students with residency documentation and processing required registration paperwork;
• Demonstrating the ability to communicate effectively and professionally with a diverse student population, within FERPA guidelines;
• Consistently demonstrating sound professional judgment relative to individual students;
• Preparing students to meet with their assigned advisor;
• Assisting the campus in cooperative projects to recruit, retain, and enhance the success of students.

SPECIFIC DUTIES AND RESPONSIBILITIES:

The specific duties and responsibilities for this position include, but are not limited to:

• Assisting students with application and residency forms and documentation.
• Processing student payments.
• Describing classes and programs to students.
• Answering incoming telephone calls and walk-in inquiries.
• Assisting students with questions about course schedule and availability.
• Managing and coordinating paperwork flow to other offices at IRSC.
• Assisting with enrollment management services and activities, both on and off campus, to promote IRSC programs.
• Take responsibility for tasks, special projects, and assignments as directed.
• Performing duties and responsibilities as assigned by the Provost or Program Director.
• Some evening hours may be required during peak registration periods.

PHYSICAL REQUIREMENTS:

This position requires an ability to sit, stand, walk, bend, lift, reach up, stoop, and carry items occasionally in excess of twenty-five (25) pounds. It also requires manual dexterity to operate standard office machines, such as, copier, fax, calculator, telephone, and other equipment as necessary. IRSC expects its employees to follow proper safety standards while employed by the College.

Classification

Staff

Supervisory

No

FLSA Exempt

No

Employment Type

Regular

Compensation and Application Deadline

Pay range starts at: $15.76/hour | All salary calculations start at the minimum salary and will be based on candidate's education and experience. | Open until filled.