Commissioning and Support Specialist

Talantir; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Talantir is seeking a seasoned Commissioning and Support Specialist to deploy and support broadcast software for engineering teams worldwide. You will work in an agile environment, trouble-shoot issues, and contribute to secure, reliable production deployments.

The role involves training staff, creating technical documentation, and coordinating with Broadcast Engineers on workflows and signal paths. Travel may be required to support global operations.

Qualifications

• 6+ years in a broadcast production environment.
• Familiarity with SMPTE-2110 and advanced broadcast control systems.
• Technical or associate degree in computer science or electronics.
• CCNA/CCNP or Arista ACE-L2 certification (desired).
• Knowledge of TCP/IP protocols, multicast protocols.
• Experience with virtualization and container tech (VMware, Docker, Kubernetes).
• Strong communication, problem solving, and time management skills.
• Willingness to travel as needed.

Responsibilities

• Provide global support via Slack, Jira, and other systems, including on-call shifts (nights, weekends, holidays).
• Troubleshoot technical issues and resolve outages.
• Create and update training docs, tutorials, and troubleshooting procedures.
• Monitor and report on the performance of production deployments providing updates as necessary.
• Collaborate with Broadcast Engineers on control systems, technical workflows, and signal flow in OB and IP facilities.
• Ensure infrastructure security and contribute to risk mitigation.
• Train staff and monitor industry trends for new ideas.
• Oversee software deployments, including design, commissioning, and training.
• Provide technical support and ensure SLA targets are met.
• Create and maintain Jira tickets for product management and troubleshoot code/process issues.
• Develop automation scripts and support disaster recovery systems.

Skills

Broadcast experience

SMPTE-2110 familiarity

TCP/IP knowledge

Golang/JS/Python

Virtualization/Container tech

Strong communication

Willing to travel

Education

Technical or associate degree in computer science or electronics

Tools

VMware

Docker

Kubernetes

Job description

You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 35 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.

The Position

The Commissioning and Support Specialist provides support, training and deployment of broadcast software to operational engineering teams worldwide. This role ensures the smooth operation and support of broadcast software within an agile development environment.

Key Responsibilities

• Provide global support via Slack, Jira, and other systems, including on-call shifts (nights, weekends, holidays)
• Troubleshoot technical issues and resolve outages
• Create and update training docs, tutorials, and troubleshooting procedures
• Monitor and report on the performance of production deployments providing updates as necessary
• Collaborate with Broadcast Engineers on control systems, technical workflows, and signal flow in OB and IP facilities
• Ensure infrastructure security and contribute to risk mitigation
• Train staff and monitor industry trends for new ideas
• Oversee software deployments, including design, commissioning, and training
• Provide technical support and ensure SLA targets are met
• Create and maintain Jira tickets for product management and troubleshoot code/process issues
• Develop automation scripts and support disaster recovery systems

Key skills, experience and qualifications required for role

• 6+ years in a broadcast production environment
• Familiarity with SMPTE-2110 and advanced broadcast control systems (e.g., Magnum, VSM, Orbit, Cerebrum, TFC - desired)
• Technical or associate degree in computer science or electronics (or equivalent experience)
• Cisco CCNA/CCNP or Arista ACE-L2 certification (desired)
• Knowledge of TCP/IP protocols, multicast protocols
• Experience with Golang, JavaScript, Python, Bash scripting, or other programming language (a plus)
• Experience with virtualized and/or containerized computing (VMware, Docker, Kubernetes)
• Strong communication, problem solving, and time management skills
• Willingness to travel as needed