REMOTE Tier II NOC Technician

Lensa; Denver (CO); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Global Network Operations Tier 2 Technician to join their dynamic team. This role involves monitoring and managing diverse networks while ensuring swift issue resolution in a multi-vendor environment. The technician will work closely with internal teams and external contractors, adhering to service level agreements and ISO standards. This position offers a hybrid work option and a competitive hourly wage, making it an exciting opportunity for professionals looking to advance their careers in telecommunications. Join a forward-thinking company that values diversity and inclusion, and be part of a team where your contributions truly matter.

Qualifications

• 2-4 years of proven NOC experience in telecommunications.
• Strong problem-solving skills in a multi-vendor environment.

Responsibilities

• Monitor diverse networks and diagnose faults.
• Coordinate with internal teams and external contractors.
• Report on fault progress and maintain service quality.

Skills

NOC experience

Layer 2 troubleshooting

Layer 3 troubleshooting

Multi-vendor environment experience

Remote troubleshooting

Salesforce CRM familiarity

CCNA certification

Tools

Salesforce CRM

Job description

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Job Description

A large telecommunications provider is looking for a Global Network Operations Tier 2 Technician. Daily tasks include monitoring diverse networks, diagnosing and escalating faults, and managing repairs to adhere to service level agreements. The technician coordinates with both internal teams and external contractors, ensuring effective communication and swift resolution of issues. They are also responsible for reporting on fault progress and maintaining service quality, all while supporting the Shift Lead and adhering to ISO standards.

This position can be hybrid in Tulsa, OK, or remote anywhere in the United States. It involves a 4/3 night shift pattern, requiring a proactive approach and strong problem-solving skills in a multi-vendor environment. Compensation ranges from $25 to $35 per hour based on skills and experience, with benefits offered through Insight Global during the contract period.

We are committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other protected characteristic. For assistance or accommodations during the application process, contact [e-mail]. The EEOC "Know Your Rights" poster is available here.

To learn more about how we handle your private information, review Insight Global's Workforce Privacy Policy.

Skills and Requirements

• 2-4 years of proven NOC experience in the telecommunications industry
• Layer 2 and 3 troubleshooting experience
• Experience in a multi-vendor environment (Ciena, Cisco, Marconi, Juniper, ADVA, etc.)
• Ability to remotely troubleshoot IP/Ethernet tickets; familiarity with Salesforce CRM is desirable
• CCNA certification

We value diversity and inclusion, fostering an environment where everyone can thrive. We consider all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability, veteran status, or any other protected characteristic. For accommodations during the recruitment process, contact [e-mail].

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting