IP Enforcement Operations Contractor

Aditi Consulting; Menlo Park (CA); On-site; USD 48,000 - 55,000; Full time

Job summary

Aditi Consulting is seeking a staff augmentation specialist to support the IP Ops team within the Business Integrity Operations Program Management. You will work alongside FTEs to process operational queues, follow SOPs, handle escalations, and perform root cause analysis on issues to improve throughput and policy application.

The role requires 2 years of relevant trust & safety or content operations experience, a Bachelor’s degree, and strong communication in a fast-paced environment.

Qualifications

• 2 years of experience in trust & safety operations, content moderation, integrity/IP enforcement, or a comparable operational program management role.
• Comfortable doing investigations and root cause analysis, escalation handling.
• Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases.
• Strong communication skills and experience in a fast-paced environment.

Responsibilities

• Process IP operations queues in accordance with documented SOPs and policy guidelines.
• Handle escalations by triaging, investigating, and routing complex cases to appropriate stakeholders.
• Perform root cause analysis (RCA) on errors, trends, and process breakdowns; document findings and recommend corrective actions.
• Collaborate with FTE counterparts and cross-functional partners to ensure consistent enforcement outcomes.
• Maintain accurate case documentation and contribute to quality assurance reviews.
• Flag process gaps or SOP ambiguities and support continuous improvement initiatives.

Skills

Root cause analysis

SOP adherence

Communication skills

Attention to detail

Education

Bachelor's Degree

Job description

Aditi Consulting is seeking a staff augmentation specialist to support the IP Ops team within the Business Integrity Operations Program Management. You will work alongside FTEs to process operational queues, follow SOPs, handle escalations, and perform root cause analysis on issues to improve throughput and policy application.

The role requires 2 years of relevant trust & safety or content operations experience, a Bachelor’s degree, and strong communication in a fast-paced environment.