IP Trust & Safety Ops Contractor - Remote (Austin)

Spectraforce Technologies; Austin (TX); Híbrido; USD 48.000 - 83.000; Jornada completa

Descripción de la vacante

Spectraforce Technologies in Austin, TX is seeking a Trust and Safety Contractor II for a 6-month engagement with potential extension. The contractor will provide staff augmentation for the IP Ops team, working alongside FTEs to process operational queues, escalate issues, and perform root cause analysis on emerging problems.

The role requires 2+ years in trust & safety, content operations, or integrity program support, with a strong track record of following SOPs and applying policy

Formación

• 2+ years of experience in trust & safety operations, content moderation, or integrity/IP enforcement.
• Experience following SOPs and handling edge cases with good judgment.
• Experience with product integrations and end-to-end workflows.
• Experience conducting user acceptance testing.
• Ability to triage escalations and perform RCA.

Responsabilidades

• Process IP operations queues per SOPs and policy guidelines.
• Clear backlogs and review demand reaching gate.
• Triages and routes complex cases to stakeholders.
• Perform root cause analysis on errors and trends.
• Collaborate with FTEs and cross-functional partners to ensure consistent enforcement outcomes.
• Maintain accurate case documentation and support QA reviews.
• Flag process gaps or SOP ambiguities and support continuous improvement initiatives.

Conocimientos

Trust & Safety operations

Content moderation

Integrity/IP enforcement

SOP compliance

Root cause analysis

Descripción del empleo

Spectraforce Technologies in Austin, TX is seeking a Trust and Safety Contractor II for a 6-month engagement with potential extension. The contractor will provide staff augmentation for the IP Ops team, working alongside FTEs to process operational queues, escalate issues, and perform root cause analysis on emerging problems.

The role requires 2+ years in trust & safety, content operations, or integrity program support, with a strong track record of following SOPs and applying policy