Trust & Safety Operations Specialist

PROLIM Global Corporation; United States; Remote; USD 34,000 - 55,000; Part time

Job summary

PROLIM Global Corporation is hiring a Trust & Safety Operations Specialist to support IP enforcement workflows. This contractor role is remote within California, embedded with the IP Ops team under Business Integrity Operations Program Management.

The position emphasizes processing queues, handling escalations, and performing RCA to improve throughput and quality. The role requires 2 years in trust & safety or similar operations, a Bachelor's degree, and a proven ability to follow SOPs with

Qualifications

• 2 years of experience in trust & safety or a similar operational program management role
• Bachelor's degree in related field required
• Comfortable doing investigations and root cause analysis
• Ability to follow SOPs precisely while exercising judgment
• Strong written communication and attention to detail

Responsibilities

• Process IP operations queues per SOPs and policy guidelines
• Triage, investigate, and route complex cases to stakeholders
• Perform root cause analysis on errors and trends
• Collaborate with FTEs and cross-functional partners for consistent outcomes
• Maintain accurate case documentation and contribute to QA reviews
• Identify SOP gaps and support continuous improvement initiatives

Skills

Investigations

Root cause analysis

SOP compliance

Escalation handling

Communication skills

Education

Bachelor's degree

Job description

PROLIM Global Corporation ( is hiring a Trust & Safety Operations Specialist for a leading Technology customer.

Trust & Safety Operations Specialist
Location: California - Remote

Job Description

We are seeking contingent workers to provide staff augmentation for the IP Ops team within Business Integrity Operations Program Management. This CW will work directly alongside FTEs to process operational queues following established SOPs, handle escalations, and perform root cause analysis (RCA) on emerging issues. The ideal candidate brings 2 years of experience in trust & safety, content operations, or integrity program support, with demonstrated ability to follow process rigorously while exercising sound judgment on edge cases. This role is critical to maintaining throughput and quality on IP enforcement workflows during a period of elevated volume.

Summary: Provide day-to-day operational support for Intellectual Property enforcement queues, working embedded with FTEs to maintain SLA compliance, quality standards, and consistent policy application.

Responsibilities:

• Process IP operations queues in accordance with documented SOPs and policy guidelines
• Handle escalations by triaging, investigating, and routing complex cases to appropriate stakeholders
• Perform root cause analysis (RCA) on errors, trends, and process breakdowns; document findings and recommend corrective actions
• Collaborate with FTE counterparts and cross-functional partners to ensure consistent enforcement outcomes
• Maintain accurate case documentation and contribute to quality assurance reviews
• Flag process gaps or SOP ambiguities and support continuous improvement initiatives

Minimum qualifications:

• 2 years of experience in trust & safety operations, content moderation, integrity/IP enforcement, or a comparable operational program management role
• Minimum of a Bachelors Degree in related field required
• Comfortable doing investigations/ root cause analysis, escalation handling
• Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases
• Strong written communication skills and attention to detail

Preferred Qualifications:

• Worked in meta investigation queues, former meta exp

Must-Have Skills

• Comfortable doing investigations/ root cause analysis, escalation handling
• Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases
• Strong communication skills and has worked in a fast-paced environment before.

Nice-to-have Skills

Worked in meta investigation queues, former meta exp

Years of Experience:

2 years of experience in trust & safety operations, content moderation, integrity/IP enforcement, or a comparable operational program management role

Degrees/Certifications Required:

Minimum of a Bachelors Degree in related field required

About PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM, and Engineering Services and Solutions for Global 1000 companies. We understand business as much as technology and help our customers improve profitability and efficiency through high-value consulting, staffing, engineering, and project management services.

Our offerings include Advisory Services, PLM Software & Services, Program Management, Solution Architecture, Training & Staffing, Cloud Solutions, Infrastructure Services, ERP Practices, Quality Assurance Services, and Engineering Services across a wide range of industries.