IoT/Telco Operations Specialist

Tactacam LLC; Decorah (IA); Remote; USD 80,000 - 90,000; Full time

Job summary

An innovative company is seeking an IoT/Telco Operations Specialist to enhance their telecom operations. This role involves managing carrier relationships, optimizing SIM operations, and utilizing data for product development. Join a dynamic team where your analytical skills can lead to significant improvements in customer experience and operational efficiency. With a commitment to growth and innovation, this position offers a chance to make a real impact in a rapidly evolving industry. If you're ready to take on new challenges and contribute to exciting projects, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision coverage

401k plan

Paid Time Off

Disability Insurance

Life Insurance

Qualifications

• 2-5 years experience in IoT, telecom operations, or data analysis.
• Strong data analysis and reporting skills required.

Responsibilities

• Manage carrier billing and SIM operations.
• Analyze data usage and recommend cost-saving strategies.

Skills

SIM operations

Data analysis

Carrier management portals

Excel proficiency

Communication skills

Education

Bachelor's degree in relevant field

Tools

Verizon ThingSpace

AT&T Control Center

Data visualization tools

Job description

Job Details

Job Location: Remote - Decorah, IA

Position Type: Full Time

Salary Range: $80,000 - $90,000

IoT/Telco Operations Specialist

At Tactacam, we are a rapidly growing and market-leading outdoor products and technology company with over 600,000 active customers worldwide. We offer exciting opportunities for career growth and personal development. Join us where innovation, adventure, and limitless possibilities await!

Job Overview:

The IoT/Telco Operations Specialist will support Tactacam’s Telco/IoT, IT, Engineering, Customer Care, and Operations teams. Responsibilities include managing carrier vendor relationships, monitoring data usage and costs, supporting outage incident resolution, and optimizing processes related to SIM operations and carrier billing. You will be the subject matter expert for SIM operations, carrier portals, and telco data reporting.

Responsibilities:

• Serve as the internal point of contact for carrier billing, usage reports, SIM operations, and outage incident management.
• Manage and reconcile carrier billing (usage, activation/deactivation) against internal records.
• Build, track, and analyze data using carrier portals such as Verizon ThingSpace, AT&T Control Center, and others.
• Conduct carrier rate plan analysis and recommend cost-saving strategies.
• Oversee and improve SIM management processes with vendors and internal teams.
• Lead carrier-related incident investigations, root cause analysis, communication, and escalation.
• Support IT and Product teams by generating and analyzing customer data usage reports.
• Use data to inform product development and enhance customer experience.
• Propose new methods and tools to improve reporting, cost management, and SIM operations.
• Present findings, trends, and process improvements clearly through reports and presentations.

Qualifications

Requirements:

• Experience with SIM operations and carrier management portals (e.g., APIs, Verizon ThingSpace, AT&T Control Center).
• Strong data analysis and reporting skills, proficiency in Excel and data visualization tools.
• Familiarity with subscription-based business models and recurring billing.
• Ability to collaborate across departments and manage projects.
• Excellent communication skills for technical and non-technical audiences.
• Detail-oriented with a mindset for continuous improvement.
• Entry to mid-level experience (2–5 years) in IoT, telecom operations, or data analysis roles.
• Willingness to travel up to 10%.

Benefits:

• Medical, Dental, and Vision coverage.
• 401k plan and PTO.
• Disability and Life Insurance.

Location Limitations:

Applications from candidates in Alaska, California, Connecticut, Delaware, Hawaii, Louisiana, Massachusetts, New Mexico, New York, Oregon, Washington, D.C., Illinois, or Wyoming are not accepted at this time. We welcome applicants from other locations.

Equal Opportunity Employer:

Tactacam is committed to an inclusive workplace and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected status. We encourage all qualified individuals to apply. Reasonable accommodations are available upon request during the application process.