Senior VIP Desktop Support Technician

Jobtailor; Arlington (VA); On-site; USD 85,000 - 125,000; Full time

Job summary

Jobtailor is seeking an experienced on-site executive support specialist in Arlington, VA. You will serve as the primary desktop support resource for executives and VIP personnel, delivering high-touch, discreet service with a focus on productivity and reliability.

You will build trusted relationships with executives and assistants, coordinate with IT teams, and troubleshoot Windows, Microsoft 365, and endpoint hardware in a fast-paced corporate environment.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of desktop/deskside or end-user support in enterprise.
• Experience supporting senior executives or VIP users in a corporate or government environment.
• Experience troubleshooting Windows operating systems, Microsoft 365 applications, endpoint hardware, and collaboration technologies.
• Experience providing onsite, customer-facing technical support.

Responsibilities

• Serve as the primary onsite technical support resource for executives and VIP personnel.
• Provide responsive, high-touch support with discretion and professionalism.
• Develop trusted relationships with executives and executive assistants.
• Respond to executive support requests from executives, executive assistants, administrative personnel, or IT leadership.
• Proactively identify and resolve technology issues before they impact executive productivity.
• Coordinate support activities with infrastructure, networking, cybersecurity, telecommunications, and other IT teams to ensure rapid issue resolution.

Skills

Executive support

Desktop support

Windows troubleshooting

Microsoft 365

End-user support

Customer service

VIP support

Education

Bachelor's in Information Technology

Bachelor's in Computer Science

Bachelor's in Information Systems

Tools

Collaboration tools

Conference room systems

Docking stations

Printers

Peripheral devices

Job description

• Serve as the primary onsite technical support resource for executives, senior leaders, and designated VIP personnel
• Provide responsive, high-touch technical support with a focus on professionalism, discretion, and exceptional customer service
• Develop trusted working relationships with executives, executive assistants, and administrative staff
• Respond to executive support requests received directly from executives, executive assistants, administrative personnel, or IT leadership
• Proactively identify and resolve technology issues before they impact executive productivity
• Maintain awareness of executive schedules, meetings, and critical events to proactively support technology needs and minimize business disruption
• Provide onsite support for executive meetings, leadership events, town halls, board meetings, and other high-visibility activities as required
• Support executive office technology, conference room systems, collaboration tools, displays, docking stations, printers, and peripheral devices
• Assist executives with mobile device setup, configuration, troubleshooting, and synchronization
• Coordinate support activities with infrastructure, networking, cybersecurity, telecommunications, and other IT teams to ensure rapid issue resolution

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; or an equivalent combination of education and experience
• 5+ years of desktop, deskside, or end-user support experience within an enterprise environment
• Experience supporting senior executives, leadership teams, or VIP users in a corporate or government environment
• Experience troubleshooting Windows operating systems, Microsoft 365 applications, endpoint hardware, and collaboration technologies
• Experience providing onsite, customer-facing technical support

Core Competencies

Demonstrates expertise in providing high-touch technical support to executives and VIP personnel, with a strong focus on customer service, problem-solving, and proactive technology management. Proficient in troubleshooting and supporting a range of technologies, including Windows operating systems and Microsoft 365 applications.

Highest-signal resume keywords

• Technical Support Experience
• Windows Operating Systems Troubleshooting
• Microsoft 365 Applications Support
• Customer-Facing Technical Support
• Executive Support Experience

ATS Optimization Keywords

Hard Skills

• Desktop Support
• Deskside Support
• End-User Support
• Technology Issue Resolution
• Mobile Device Configuration

Soft Skills

• Professionalism
• Discretion
• Exceptional Customer Service
• Relationship Building

Certifications & Qualifications

• Bachelor's Degree in Information Technology
• Bachelor's Degree in Computer Science
• Bachelor's Degree in Information Systems

Industry Keywords

• Enterprise Environment
• Corporate Support
• Government Support
• IT Coordination
• Executive Office Technology

Tools & Technologies

• Collaboration Tools
• Conference Room Systems
• Docking Stations
• Printers
• Peripheral Devices