ION E-Trading - Production Support Specialist

Extend Information Systems Inc.; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Extend Information Systems Inc. is seeking a Production Support specialist for E-Trading, based in NYC with hybrid work. You will troubleshoot in a fast-paced electronic trading environment, interact with traders, and ensure production systems meet quality standards.

You will drive issue resolution, coordinate with teams, and help maintain system stability during market sessions. Prior experience with trading desks and ION MarketView is beneficial.

Qualifications

• Strong troubleshooting in electronic trading environments.
• Excellent interpersonal and relationship-building skills.
• Maintain high quality for production systems.
• Ability to see issues through to resolution even if final fix isn’t with the support team.

Responsibilities

• Troubleshoot and resolve issues in a fast-paced E-Trading environment.
• Engage with traders to understand issues and provide timely support.
• Ensure production systems meet quality standards and reliability.
• Coordinate with cross-functional teams to drive issue resolution.

Skills

Troubleshooting

Interpersonal skills

Quality focus

Problem resolution

Job description

Role: Production Support (E-Trading support )

Location: NYC, NY

Mode: Hybrid

• Strong troubleshooting skills in complex electronic trading environment.
• Effective interpersonal and relationship building skills.
• Establish a high level of quality for production systems.
• Ability to see the issue through to resolution even if the final fix doesn’t lie with the support team.

Candidate Must-Have Skills:

• Experience with ION Trading system and latest versions.
• Exposure to dealing with the Traders and supporting the system.
• Used to working in a fast-paced environment.
• Experience of working with Rates, Credit & SSA desks using ION MarketView or any other inhouse applications Knowledge of PXE, Refdata, D2D, D2C and Axes&Runz is desirable.