Investor Services Lead: Private Equity Operations

Gen II Fund Services; San Francisco (CA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Gen II Fund Services, LLC in San Francisco seeks a Senior Investor Services Analyst to support sponsor funds and client service teams with meticulous, deadline-driven performance. The role entails onboarding reviews, investor data management, reporting, and communications across investor portals.

A strong background in financial services and PE/hedge fund investor services is valued. The position offers a hybrid schedule (2 days in-office, 3 days remote) and a salary range of $70,000–$95,000

Qualifications

• Bachelor’s degree, degree in Business Administration or Economics is a plus.
• 2-4 years’ experience in the financial services Industry.
• Proficiency with Microsoft 365.
• Private Equity or Hedge Fund Investor Services background a plus.
• Demonstrate strong customer service/client relationship skills.
• Ability to manage multiple tasks and projects with differing deadlines.
• Impeccable attention to details.
• Excellent verbal and written communications.
• Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus.
• Experience with Allvue CRM a plus.

Responsibilities

• Acknowledge, review and/or respond to client inquiries in a prompt manner while coordinating with internal and external teams.
• Review and/or process investor on-boarding documentation (Subscription, Tax, and AML documentation).
• Review and/or process subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates).
• Review and/or maintain investor records across multiple internal and external systems.
• Review and/or prepare ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors.
• Review and/or prepare investor audit confirmations and monthly recurring deliverables.
• Disseminate and/or review fund & investor correspondence across various investor portal platforms.
• Track incoming capital call wires and prepare capital distributions payments across client accounts.
• Progressive responsibilities to include training of less experienced associates, and first level review of deliverables.
• Ensure all work is completed in line with the service level agreement.
• Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors.
• Ensure deliverables are executed in line with Gen II best practices, policies, and procedures.
• Participate in special projects.
• Operate efficiently in a deadline-driven, high volume, and everchanging environment.

Skills

Customer service

Written communications

Verbal communications

Attention to detail

Time management

Multitasking

Relationship management

Education

Bachelor’s degree in Business Administration or Economics

Tools

Microsoft 365

Intralinks

Investment Café

Allvue

InvestorVision

Allvue CRM

Job description

Gen II Fund Services, LLC in San Francisco seeks a Senior Investor Services Analyst to support sponsor funds and client service teams with meticulous, deadline-driven performance. The role entails onboarding reviews, investor data management, reporting, and communications across investor portals.

A strong background in financial services and PE/hedge fund investor services is valued. The position offers a hybrid schedule (2 days in-office, 3 days remote) and a salary range of $70,000–$95,000