Investor Services Associate — Capital & Reporting

Fortress-Investment-Group-LLC; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

Fortress Investment Group LLC is seeking a Client Service Associate in New York, NY to handle daily investor inquiries via phone and email, and to support reporting, capital activity, and documentation processes with internal teams.

The role requires a Bachelor's degree and at least 4 years in financial services; you will liaise with fund administrators and compliance to ensure timely investor communications, while maintaining rigorous records in a fast-paced environment.

Qualifications

• Bachelor's degree with at least 4 years of financial services experience – fund administration, fund operations, or fund accounting experience is preferred.
• Excellent oral and written communication skills.
• Extremely organized and detail-oriented.
• Thrives in an extremely fast-paced environment.

Responsibilities

• Responding to daily investor inquiries via phone and email; investigating and problem solving on topics such as reporting, fund documents/guidelines and investment queries.
• Facilitating capital activity events including subscriptions, redemptions, and transfers and reviewing and tracking documentation from investors while liaising with internal and external legal and tax counsel.
• Completing frequent investor reporting requests including DDQs and fee requests; sourcing responses and liaising with internal finance, asset management, and compliance teams for complex reporting (e.g., Solvency II, ILPA, Basel III).
• Updating and maintaining investor records; liaising with fund administrators and internal teams to ensure timely investor correspondence and reporting.

Skills

Excellent communication

Organizational skills

Multitasking

Attention to detail

Team player

Client relations

Positive attitude

Fast-paced environment

Education

Bachelor's degree in Finance or related field

Tools

Dynamo

Intralinks

Investran

Job description

Fortress Investment Group LLC is seeking a Client Service Associate in New York, NY to handle daily investor inquiries via phone and email, and to support reporting, capital activity, and documentation processes with internal teams.

The role requires a Bachelor's degree and at least 4 years in financial services; you will liaise with fund administrators and compliance to ensure timely investor communications, while maintaining rigorous records in a fast-paced environment.