Client Service Associate

Fortress Investment Group; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

Fortress Investment Group LLC is seeking a professional to handle daily investor inquiries, reporting, and capital activity with internal teams and external counsel. You will manage investor records and contribute to compliant, timely communications.

The role emphasizes accuracy, pace, and cross-functional collaboration within a leading diversified investment manager. Base salary is competitive and relocation considerations may apply.

Qualifications

• Bachelor’s degree required; 4+ years in financial services preferred.
• Excellent written and oral communication skills.
• Extremely organized and detail oriented; able to multitask.

Responsibilities

• Responding to daily investor inquiries by phone and email; investigate and resolve issues.
• Facilitate capital activity events including subscriptions and redemptions; review documentation with internal/external counsel.
• Prepare investor reporting requests (DDQs, fee requests) and coordinate with finance, asset management, and compliance teams.
• Distribute monthly/quarterly estimates, statements, letters, and audit confirmations.
• Ensure compliance with FINRA, FATCA, ERISA; implement AIFMD, FOIA, AML/KYC procedures.

Skills

Financial services experience

Strong communication

Highly organized

Multitasking

Team player

Education

Bachelor's degree

Tools

Dynamo

Intralinks

Investran

Job description

Fortress Investment Group LLC is a leading, highly diversified global investment manager with approximately $49 billion of assets under management as of December 31, 2024. Founded in 1998, Fortress manages assets on behalf of approximately 2,000 institutional clients and private investors worldwide across a range of credit and real estate, private equity and permanent capital investment strategies. Investment performance is our cornerstone - we strive to generate strong risk adjusted returns for our investors over the long term. For additional information on Fortress, please visit www.fortress.com

Responsibilities

• Responding to daily investor inquiries via phone and email; investigating and problem solving on topics which can range from reporting, performance, fund documents/guidelines and investment related queries
• Facilitating capital activity events including subscriptions, redemptions, and transfers and reviewing and tracking documentation from investors while liaising with internal and external legal and tax counsel
• Completing frequent investor reporting requests including DDQs and fee requests as well as sourcing responses and liaising with internal finance, asset management, and compliance teams to complete more complex reporting such as Solvency II, ILPA, and Basel III templates
• Distributing monthly/quarterly estimates, statements, investor letters, capital calls/distribution notices and audit confirmations
• Understanding and ensuring compliance with FINRA, FATCA and ERISA obligations as well implementing AIFMD, FOIA, and AML/KYC procedures
• Documenting processes and policies and recommending additional procedures to enhance investor communications
• Updating and maintaining investor records
• Liaising with fund administrators, and internal middle/back office, treasury, legal, and compliance teams to ensure timely and accurate delivery of investor correspondence and reporting

Qualifications

• Bachelor’s degree with at least 4 years of financial services experience – fund administration, fund operations, or fund accounting experience is preferred
• Excellent oral and written communication skills
• Extremely organized and detail-oriented
• Thrives in an extremely fast-paced environment
• Ability to multitask and prioritize among many time-sensitive demands
• Positive attitude and team player with the ability to forge relationships across the firm
• Comfortable interacting with individuals at all levels, both internally and with clients
• Dynamo, Intralinks and Investran experience is a plus

The base salary range for this position is expected to be between $100,000 and $120,000.

The base salary range proposed for this role has been set forth to comply with local law, but salary is only one element of the total compensation for this role. The base salary range suggested above does not include compensation elements such as bonuses, overtime and deferred cash (each of which are applicable in certain roles), benefits, perquisites, and company contributions to employee 401(k) accounts. Such other pay components often result in total compensation materially exceeding base salary for a particular role. Total compensation as well as base salary for a role depend in part upon individual performance, years of service, experience, geographic considerations, the performance and the needs of particular business units, company performance, and general market conditions.

Fortress Investment Group LLC collectively with its subsidiaries and operating affiliates is an equal opportunity employer and considers all applicants for employment without regard to race, religion, creed, color, sex, age, national origin, citizenship status, disability, genetic information, protected veteran status, marital status, sexual orientation, gender identity, or any other status protected by federal, state or local law.