Investor Services Associate

Ultimus-Leverpoint-Private-Fund-Solutions; Philadelphia (Philadelphia County); On-site; USD 52,000 - 68,000; Full time

Job summary

Ultimus-Leverpoint-Private-Fund-Solutions is seeking an Investor Services Associate to support daily investor needs across fund administration teams. You will handle onboarding, data entry, record-keeping, and document review with a client-focused, detail-oriented approach.

The role requires proficiency with MS Office and Adobe Acrobat, strong time management, and the ability to work under deadlines in a collaborative, fast-paced environment. Prior admin experience is preferred.

Qualifications

• Associate’s degree in Business Administration or related field.
• 1-3 years’ experience in administration or related field.
• Proficiency in Word, PowerPoint, Excel, Acrobat, Outlook and web apps.
• Detail oriented with strong organizational and time management skills.
• Ability to communicate with clients both in writing and verbally.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Client onboarding including data entry and document review.
• Investor record keeping and reporting.
• Creating, editing and formatting PDFs using Acrobat.
• Processing large mailings and tracking follow-up.
• Managing projects using Microsoft tools and firm systems.
• Document copying, scanning and filing.

Skills

Attention to detail

Time management

Analytical skills

Professional communication

Education

Associate’s Degree in Business Administration

Tools

Microsoft Word

PowerPoint

Excel

Acrobat Adobe

Outlook

Web-based applications

Job description

The Investor Services Associate is responsible for the daily investor support across multiple fund administration teams. Candidates must be client-oriented, technology savvy, demonstrate initiative and have attention to detail with excellent time management skills. Successful candidates must also perform well under time constraints while handling multiple projects simultaneously. In addition to their own daily responsibilities, this position is responsible for assisting other team members as required.

Responsibilities

• Client on-boarding including data entry and document review
• Investor record keeping including the database maintenance, running client reports and processing updates
• Creating, editing and formatting PDF files using Adobe Acrobat
• Processing large volume mailings through electronic and/or hard copy methods while providing assistance with tracking, associated communications and necessary follow-up.
• Managing various projects from start to finish using Microsoft software and other firm systems or web based applications while working with others to ensure quality and timely completion
• Document copying, scanning and filing, as required

Qualifications

• Minimum of an Associate’s Degree in Business Administration or related field
• 1 -3 years’ experience in administration or related field preferred
• High proficiency in Microsoft Word, PowerPoint, Excel, Acrobat Adobe, Outlook, and web-based applications are required
• Detail oriented with good organizational, time management and analytical skills
• Ability to function in high stress situations attributed to tight deadlines and multiple client needs or team needs
• Ability to communicate and interact professionally and effectively through written and oral communication with current and potential clients
• Ability to work in a fast-paced environment and handle multiple priorities and deadlines
• Ability to work both independently, prioritizing and multi-tasking, as well as working collaboratively in a team environment