Investor Operations Associate

WhiteCap Search; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Whitecap Search is seeking a detail-oriented investor services professional to support shadow accounting of investor capital activity and deliver critical reporting for internal and external stakeholders. The role emphasizes high-volume data handling, Salesforce input, and process improvements through technology including AI tools.

The ideal candidate brings 2–5 years in fund operations or investor services, a finance or accounting degree, advanced Excel skills, and comfort with adopting new

Qualifications

• 2–5 years of experience in fund operations or investor services.
• Accounting fluency is essential; finance or accounting degree preferred.
• Advanced Excel skills with complex formulas and data manipulation.
• Experience with a CRM such as Salesforce is required, though any CRM experience is acceptable.
• Comfort with adopting new technology, including AI tools.

Responsibilities

• Ensure accurate and timely recording of investor data and capital activity.
• Input a large volume of financial transactions into Salesforce.
• Review investor documents for completeness and eligibility.
• Reconcile IR and accounting data and resolve discrepancies.
• Track subscription and capital call funding and provide reporting.
• Review investor statements for accuracy and release them on time.
• Facilitate the execution of capital calls, distributions, and other fund actions.
• Develop knowledge of various fund structures and their nuances.
• Prepare in-depth analysis and custom reporting for internal and external stakeholders.
• Use Salesforce for investor analysis and improve reporting processes.
• Identify opportunities to automate and streamline operations processes.
• Support cross-functional coordination on operations-related matters.
• Flex into client service support during peak periods.
• Take ownership of operations projects and support junior team members as needed.

Skills

Advanced Excel

Attention to detail

Problem solving

Self-directed

Interpersonal communication

Education

Finance or Accounting degree

Tools

Salesforce

Job description

Whitecap Search is seeking a detail-oriented and proactive individual to join our Investor Services department. This role involves operational and analytical responsibilities within the Investor Relations team, focusing on accurate shadow accounting of investor capital activity and providing critical reporting to various stakeholders. The ideal candidate is a systems-savvy self-starter who thrives in high-volume environments and is eager to enhance processes through technology, including AI tools.

Department Overview

The Investor Services department is responsible for providing clients with premier service and support and managing key business processes required to take in and maintain investor capital. Core functional areas include investor onboarding and support, client communications, capital trade execution, shadow accounting of all capital activity, and account information management. Team members collaborate closely with Capital Solutions, Fund Accounting, Compliance, Legal, Tax, and Business Technology.

Responsibilities

• Ensure accurate and timely recording of investor data and capital activity.
• Input a large volume of financial transactions into Salesforce.
• Review investor documents for completeness and eligibility.
• Reconcile IR and accounting data and resolve discrepancies.
• Track subscription and capital call funding and provide reporting.
• Review investor statements for accuracy and release them on time.
• Facilitate the execution of capital calls, distributions, and other fund actions.
• Develop knowledge of various fund structures and their nuances.
• Prepare in-depth analysis and custom reporting for internal and external stakeholders.
• Use Salesforce for investor analysis and improve reporting processes.
• Identify opportunities to automate and streamline operations processes.
• Support cross-functional coordination on operations-related matters.
• Flex into client service support during peak periods.
• Take ownership of operations projects and support junior team members as needed.

Qualifications

• 2-5 years of experience in fund operations or investor services.
• Finance or Accounting degree strongly preferred; accounting fluency is essential.
• Advanced Excel skills, including complex formulas and data manipulation.
• Experience working with a CRM such as Salesforce is required, though any CRM experience is acceptable.
• Comfort with adopting new technology, including AI tools.
• Exceptional attention to detail and problem-solving orientation.
• Proactive and self-directed, thriving under high volume and tight deadlines.
• Excellent interpersonal, verbal, and written communication skills.
• Understanding of AML, FATCA, and CRS regulations is a plus.

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.