Investment Services Assistant

Pentucket-Bank; Salem (NH); On-site; USD 48,000 - 64,000; Full time

Job summary

Pentucket Bank is seeking an Investment Services Assistant to support both Pentucket Bank and Osaic, delivering high-quality client service and maintaining strong regulatory compliance. The role focuses on accurate data handling, servicing client accounts, and coordinating communication efforts.

Ideal candidates bring 2–3 years in administrative or financial operations, with strong organizational and communication skills.

Qualifications

• High school diploma or equivalent.
• 2–3 years of administrative, investment services, or financial operations experience preferred.
• Strong organizational and oral and written communication skills.
• Ability to manage multiple tasks and priorities while maintaining compliance and operational excellence.

Responsibilities

• Prepare and review all new account paperwork for accuracy and completeness.
• Maintain and update prospect and customer profile information with precision.
• Complete routine maintenance, service requests, account servicing, and transactional requests efficiently and accurately.
• Execute customer communication strategies including mailings, digital correspondence, and events.
• Coordinate branch and employee training and activity programs.
• Follow all established audit and compliance procedures.
• Refer sales opportunities to other departments or bank affiliates in support of established objectives.
• Demonstrate exceptional attention to detail when entering or reviewing customer and financial data, minimizing errors and rework.
• Organize and maintain comprehensive records to support audits, compliance, and operational efficiency.
• Proactively identify and correct discrepancies or incomplete information prior to processing.
• Effectively balance multiple priorities while maintaining accuracy, responsiveness, and service excellence.
• Continuously integrate feedback and training to refine processes, improve efficiency, and enhance independent execution.
• Stay current on all Bank products, services, procedures, policies, and applicable regulatory and compliance requirements.

Skills

Organizational skills

Communication skills

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Word processing

Database software

Spreadsheet software

Job description

Description

Pentucket Bank is a community bank supported by the strength of our shared services organization, River Run, and banking affiliates Newburyport Bank and Rollstone Bank and Trust. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the heartfelt service our customers value. Here, you will discover opportunities for professional growth, make a meaningful impact in your local community, and join a team that champions integrity, respect, teamwork, and continuous progress. Start with heart.

The Investment Services Assistant serves in a dual capacity, supporting both Pentucket Bank and Osaic. Performs functions in the support of sales and service of prospective and current customers with the objectives of excellent client service, strong compliance with regulatory standards, and program profitability. Serves clients directly to accommodate client’s needs, financial goals, and objectives. Provides the highest level of service and responsiveness to customers and employees.

• Independently Prepares and reviews all new account paperwork for accuracy and completeness, of information.
• Maintains and updates prospect and customer profile information with precision and attention to detail.
• Completes routine maintenance, service requests, account servicing, and transactional requests efficiently and accurately.
• Executes customer communication strategies including mailings, digital correspondence, and events, ensuring timely and professional delivery.
• Coordinates branch and employee training and activity programs.
• Follows all established audit and compliance procedures.
• Refers sales opportunities to other departments or bank affiliates in support of established objectives. Applies step-by-step processes reliably to ensure consistent, high-quality outcomes.
• Demonstrates exceptional attention to detail when entering or reviewing customer and financial data, minimizing errors and rework.
• Organizes and maintains comprehensive records to support audits, compliance, and operational efficiency.
• Proactively identifies and corrects discrepancies or incomplete information prior to processing.
• Effectively balances multiple priorities while maintaining accuracy, responsiveness, and service excellence.
• Continuously integrates feedback and training to refine processes, improve efficiency, and enhance independent execution.
• Actively stays current on all Bank products, services, procedures, policies, and applicable regulatory and compliance requirements by regularly attending team meetings, completing mandatory training on schedule, and applying knowledge to ensure accuracy and compliance in daily operations.
• Ensures adherence to federal and state laws, regulations, and bank policies by preventing violations, minimizing risks, and safeguarding the Bank’s interests.
• Verifies transactions and account balances, ensuring compliance with bank policies and state and federal regulations and the Bank Secrecy Act (BSA), as applicable to the role.

Requirements

• High school diploma or equivalent.
• Insurance and securities licenses preferred or willingness to obtain within two years of employment.
• Minimum of 2-3 years of administrative, investment services, or financial operations experience preferred
• Strong organizational and oral and written communication skills.
• Strong technology skills, including knowledge of word processing, database, and spreadsheet applications.
• Ability to manage multiple tasks and priorities while maintaining compliance and operational excellence.
• Strong customer service and interpersonal skills.
• Ability to work with minimal supervision.

Pentucket Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at [e-mail] or call 978-462-3136.

The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.