Investment Operations Manager - Reconciliations & Remediation

Korn Ferry; New York (NY); Remote; USD 120,000 - 165,000; Full time

Job summary

Korn Ferry is partnering with a leading insurance and reinsurance organization to fill an Investment Operations Manager role focused on reconciliation and remediation. This position can be performed 100% remote and requires hands‑on leadership of remediation workstreams across open payables/receivables and reconciliation issues.

You will oversee a third‑party service team, coordinate stakeholders, and drive practical solutions to strengthen investment accounting and the operating model.

Qualifications

• Experience in investment operations, accounting, or reconciliations.
• Proven ability to lead remediation or cleanup initiatives.
• Strong program and project management capabilities.
• Experience coordinating with third‑party service providers and cross‑functional teams.

Responsibilities

• Lead open payables and receivables remediation workstream and coordinate across stakeholders.
• Provide day‑to‑day direction to a third‑party service team.
• Assess current processes, identify root causes, and develop practical remediation plans.
• Drive resolution of reconciliation breaks, cash exceptions, suspense items, and aged balances.
• Partner with investment accounting, operations, finance, and external providers to resolve complex issues.
• Establish program governance, reporting, and escalation protocols.
• Track progress and elevate risks to ensure timely execution.
• Improve processes and controls to strengthen the operating model.

Skills

Investment operations

Project management

Stakeholder management

Remediation leadership

Vendor coordination

Job description

Investment Operations Manager - Reconciliations & Remediation

We have partnered with our client, a leading insurance and reinsurance organization, in their search for an Investment Operations Manager to support a high-priority investment operations and accounting remediation initiative. This role can be done 100% remote.

Position Overview

We have partnered with our client, a leading insurance and reinsurance organization, in their search for an Investment Operations Manager to support a high-priority investment operations and accounting remediation initiative. This role can be done 100% remote.

Position Overview

The Investment Operations Manager will lead a high-priority workstream focused on identifying, researching, and resolving aged cash items, Open Payables and Receivables (OPR), reconciliation breaks, and operational exceptions across a complex investment portfolio.

This individual will provide hands‑on project leadership, direct an established third-party service team, coordinate stakeholders, and drive issue remediation. The role will also assess current processes and implement improvements that strengthen the overall investment accounting and operations operating model.

Responsibilities

• Lead the open payables and receivables remediation workstream and serve as the primary point of coordination across stakeholders.
• Provide day‑to‑day leadership and direction to an established third‑party service team.
• Assess current‑state processes, identify the root causes of operational and accounting issues, and develop practical remediation plans.
• Drive the resolution of open payables and receivables, reconciliation breaks, cash exceptions, suspense items, and other aged balances.
• Partner with investment accounting, investment operations, finance, and external service providers to resolve complex issues.
• Establish clear program governance, accountability, reporting, and escalation protocols.
• Track progress against deliverables, elevate risks, and help ensure timely execution.
• Improve processes and controls to support a more effective and sustainable investment operating model.

Required Qualifications

• Experience in investment operations, investment accounting, middle‑office operations, asset servicing, or investment reconciliations.
• Demonstrated experience leading large‑scale remediation, reconciliation, cleanup, or process‑improvement initiatives.
• Strong project and program management capabilities.
• Experience overseeing third‑party service providers and coordinating cross‑functional teams.
• Experience supporting complex investment portfolios that may include private credit, private equity, bank loans, mortgage assets, structured products, and other alternative investments.
• Strong understanding of how security terms, cash flows, accruals, and investment attributes affect accounting and reconciliation processes.
• Hands‑on experience researching and resolving reconciliation breaks, cash exceptions, suspense items, and aged open items.
• Ability to quickly assess operational challenges, determine root causes, and implement practical solutions.
• Strong leadership, communication, and stakeholder‑management skills.
• Experience within insurance, reinsurance, asset management, or another asset‑intensive financial‑services environment.

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com