Investigator, Incident Reporting & Management

Lone Star College; Houston (TX); On-site; USD 59,000 - 67,000; Full time

Job summary

Lone Star College System seeks an Investigator, Incident Reporting and Management to support incident handling from intake to closure within the Office of Governance, Accountability, and Compliance. You will analyze laws, policies, and procedures to guide investigations and report writing while ensuring compliance with applicable rules.

Requirements include a Bachelor's degree and at least 4 years of investigations or compliance experience in higher education; Title IX experience is preferred.

Qualifications

• Bachelor's degree and at least 4 years of experience in investigations or compliance.
• Experience in investigations, higher education compliance, human resources, legal departments, or related fields.
• Preferred: Title IX investigations experience and related certifications.

Responsibilities

• Reviews or enters submissions to incident system; completes intake, analyzes claims, develops investigation plans, and closes cases.
• Adheres to policies, internal controls, and reporting structures; protects confidentiality.
• Assist with interview questions and document requests; provide updates to Supervisor; escalate as needed.
• Develops and edits business processes; stays current with laws and policies affecting incident management.

Skills

Investigations

Higher education compliance

HR experience

Legal knowledge

Communications

Data analysis

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Title: Investigator, Incident Reporting & Management
Location: LSC-System Office
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 45310
Commitment to Mission

At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration.

Through our One LSC Philosophy, we deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium.

This commitment supports Lone Star College System's strategic goals:

1. Opportunity through financial resilience
2. Leading in academic excellence
3. Strength in culture and talent development
4. Connections through bridges of prosperity

Great Colleges to Work For

Lone Star College System is proud to be recognized as a Great Colleges to Work For institution by The Chronicle of Higher Education. This recognition reflects our commitment to creating an organizational culture where employees are valued, supported, and empowered.

Campus Marketing Statement

Lone Star College-System Office

With 100,000 students and counting, Lone Star College System provides transformational educational opportunities that help individuals get from where they are to where they want to be. The two-year institution is training tomorrow's workforce today, offering more than 200 degrees and certification programs that empower students to take the next step.

Lone Star College System has eight main campuses and more than 20 locations in the Houston area. Learn more at LoneStar.edu.

Lone Star College System Office employees are based at one of two System Office locations: The Woodlands and University Park. Both are sites for multiple administrative departments and systemwide training programs.

The address is 5000 Research Forest Drive, The Woodlands, TX 77381. All applicants must reside in Texas.

Job Description

PURPOSE AND SCOPE:

The Investigator, Incident Reporting and Management is responsible for assisting with the ongoing implementation, and maintenance of operations within the department and the business processes for handling reported incidents submitted to the Office of Governance, Accountability, and Compliance. The position works in compliance with all applicable laws, Board Policies, and the Chancellor's Procedures to process reported incidents from receipt to resolution. This includes but is not limited to the analysis of comprehensive laws, policies, and procedures, referrals to responsible authorities, implementation of investigation plans, and report writing. The position participates in strategic planning and assists the Office of Governance, Accountability, and Compliance's day-to-day operations and related activities to mitigate unethical and improper conduct.

ESSENTIAL JOB FUNCTIONS:

1. Reviews or enters submissions to LSC's Incident Reporting System, completes intake processes, analyzes claims, develops investigation plans, conducts full-scale investigations, and completes closure processes on reported incidents.
2. Adheres to institutional and departmental policies and procedures related to compliance management and incident management. Adheres to internal controls and reporting structures and exhibits organizational sensitivity as it applies to reported incidents and the analysis thereof.
3. Assist with preparing investigation plans and interview questions based upon intake and initial evaluation, identify issues, potential witnesses, and types of records or documentation to request/review.
4. Provide regular updates to the Supervisor regarding the management of work; development of issues; investigation plans, as needed; and when additional support or assistance may be warranted. Identifies issues within complex, high-risk compliance issues and consults with the Supervisor. Ensures assigned matters are appropriately and promptly completed.
5. Supports the College's compliance with legal requirements, the equitable treatment of students and employees, and strict confidentiality. Maintains confidential and organized files, documentation, notes, and all allegations submitted to the department for review.
6. Under direct supervision, reviews, analyzes, and provides recommendations and changes for improvements to incident management, investigations, report writing, and related policies, and procedures to maintain efficiency, productivity, and quality work product. Works collaboratively and equitably with colleagues and within the College community to achieve departmental KPIs and goals. Proactively updates the Supervisor and maintains individual status reports.
7. Assists with developing, revising, and editing relevant business processes and related documents
8. Stays abreast of changes in the interpretation of related laws, regulations, and policies. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
9. Assists with departmental data collection and institutional reporting requirements, as needed, in compliance with federal and state laws and College policies and procedures
10. Responsible for other reasonably related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to effectively plan and manage multiple projects
• Ability to handle highly sensitive information with absolute confidentiality and professionalism
• Knowledge of higher education law and/or compliance-related fields
• Excellent verbal and written communication, including investigative outcomes and presentations
• High-level detail regarding written communication, editing, and prioritization
• Analytical skills in reviewing data with the ability to determine trends and solutions related to applicable law and policy
• Proficiency with Microsoft Office products
• Assertive regarding compliance investigations
• Strong decision-making and situational judgment skills

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 4 years of experience, or an equivalent combination of education and experience
• Experience in investigations, higher education compliance, human resources, legal departments, or related fields

PREFERRED QUALIFICATIONS:

• At least 1 year of experience in Title IX or sexual misconduct, sexual harassment, or sexual assault investigations/proceedings
• 40-Hour Basic Mediation Training within the last 5 years
• AWI-CH, Association of Workplace Investigators Certificate

Salary

Hiring salary range is $58,625-$67,419

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

1. Length of time