Investigator

Universal Orlando Resort; Orlando (FL); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Universal Orlando Resort is seeking a Loss Prevention Investigator to manage and execute all loss prevention programs across the resort. You will lead a team of LP Officers, conduct interviews, collect evidence, and prepare case reports while ensuring compliance with company policies.

You will coordinate with Human Resources, security, and external law enforcement, handling investigations from inception to resolution and supporting court proceedings as needed.

Formación

• 1–3 years investigation or loss prevention experience required.
• Must pass background check per company criteria.

Responsabilidades

• Investigates guest and employee misconduct resort-wide, including theft and policy violations.
• Direct supervisor for all Loss Prevention programs and Officers; manage reports and disciplinary actions.
• Rotational duty manager for daily departmental activities and incident response.
• Case management from inception to final resolution; liaison with law enforcement and attorneys.
• Provide Personal Protection for Celebrity and Dignitary VIPs on property.

Conocimientos

Investigation

Loss prevention

Supervision

Educación

Associate's degree (AA) or equivalent

Descripción del empleo

JOB SUMMARY:

Responsible for all loss prevention programs and the investigation of any illegal act, crime or violation of company policy across Universal Orlando.

MAJOR RESPONSIBILITIES:

• Conducts investigations into guest and employee misconduct resort-wide including; theft, violations of company policy and other internal matters. Methodology includes collection of physical evidence, electronic and physical surveillance, conducting interviews utilizing the Wicklander-Zulawski Interview Method, obtaining written statements and completing case reports.
• Direct Supervisor for all UO Loss Prevention programs and Officers. Responsible for the hiring, training, testing, scheduling, production and discipline of all daily work activities for officers assigned to anti-shoplifting, ticket audits, turnstile interdiction, competitive surveys and the internal integrity-shopping program. Specifically; work assignments, review and approval of reports, decisions regarding arrests, cash fund management, Kronos and attendance functions, resolution of employee complaints, quarterly and annual performance evaluations.
• Rotational duty manager for all daily departmental activities which include, but are not limited to; daily supervision of scheduled Loss Prevention Officers, Ticket Specialists, Secret Shoppers, and Proactive (PA) Loss Prevention Officers, First responder to all Guest present counterfeit transactions, Ride accident investigations, uncooperative Guests including final authority to trespass or arrest, nightly cash fund reconciliation and all behavioral detection activities including predatory harassment, endangerment or terrorist activities that may arise.
• Case management of all incidents from inception through final resolution. Installation and operation of all covert camera equipment, Briefings or presentation of subject matter or fact patterns to Human Resources, senior level management and, company attorneys. Preparation of court cases, evidence, witnesses and personal testimony for State or Federal Court. Liaison with City, County, and State Law enforcement agencies, FBI and Secret Service agents to assist with internal and external matters.
• Provide Personal Protection for all Celebrity and Dignitary VIP’s on property to include advanced detail briefings with Private Security and Law Enforcement Officials assigned for protection.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Associate's degree (AA) or equivalent from two-year college or technical school required.

EXPERIENCE:

• 1-3 years investigation or loss prevention experience required; or equivalent combination of education and experience.
• A background check is mandatory, and results must meet Universal Orlando’s background check criteria.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current state driver’s license.
• Ability to be able to obtain State Class D security license.
• Completion of the Wicklander-Zulawski interview/interrogation course is required.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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