Investigator

NBC Universal; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Universal Orlando is seeking a Loss Prevention Manager responsible for overseeing all loss prevention programs and investigations across the resort. You will lead officers, manage cases from inception to resolution, and coordinate with HR, security and local law enforcement.

Responsibilities also include safeguarding guests and celebrities, supervising daily activities, and ensuring compliance with safety policies.

Qualifications

• 1-3 years investigation or loss prevention experience required.
• Background check mandatory and must meet Universal Orlando’s criteria.
• Ability to obtain State Class D security license is required.
• Completion of Wicklander-Zulawski interview/interrogation course is required.

Responsibilities

• Lead investigations of guest and employee misconduct resort-wide, including theft and policy violations.
• Direct supervision of Loss Prevention Officers; hiring, training, scheduling, and performance management.
• Oversee daily department activities: supervision, reports, arrests, and discipline.
• Case management from inception to final resolution; liaison with law enforcement and legal teams.
• Provide personal protection for celebrities and dignitaries on property.
• Commitment to Environmental, Health & Safety responsibilities per policy.
• Perform other duties as assigned.

Skills

Investigation

Security operations

Interview techniques

Case management

Education

Associate's degree (AA) or equivalent

Job description

We are currently looking for exceptional candidates to fill positions in the below categories.

search results

Job no: 668597
Work type: Regular (Full-Time)
Location: Orlando
Categories: Management, Park & Resort Operations, Orlando - Professional Generic

JOB SUMMARY:

Responsible for all loss prevention programs and the investigation of any illegal act, crime or violation of company policy across Universal Orlando.

MAJOR RESPONSIBILITIES:

• Conducts investigations into guest and employee misconduct resort-wide including; theft, violations of company policy and other internal matters. Methodology includes collection of physical evidence, electronic and physical surveillance, conducting interviews utilizing the Wicklander-Zulawski Interview Method, obtaining written statements and completing case reports.
• Direct Supervisor for all UO Loss Prevention programs and Officers. Responsible for the hiring, training, testing, scheduling, production and discipline of all daily work activities for officers assigned to anti-shoplifting, ticket audits, turnstile interdiction, competitive surveys and the internal integrity-shopping program. Specifically; work assignments, review and approval of reports, decisions regarding arrests, cash fund management, Kronos and attendance functions, resolution of employee complaints, quarterly and annual performance evaluations.
• Rotational duty manager for all daily departmental activities which include, but are not limited to; daily supervision of scheduled Loss Prevention Officers, Ticket Specialists, Secret Shoppers, and Proactive (PA) Loss Prevention Officers, First responder to all Guest present counterfeit transactions, Ride accident investigations, uncooperative Guests including final authority to trespass or arrest, nightly cash fund reconciliation and all behavioral detection activities including predatory harassment, endangerment or terrorist activities that may arise.
• Case management of all incidents from inception through final resolution. Installation and operation of all covert camera equipment, Briefings or presentation of subject matter or fact patterns to Human Resources, senior level management and, company attorneys. Preparation of court cases, evidence, witnesses and personal testimony for State or Federal Court. Liaison with City, County, and State Law enforcement agencies, FBI and Secret Service agents to assist with internal and external matters.
• Provide Personal Protection for all Celebrity and Dignitary VIP’s on property to include advanced detail briefings with Private Security and Law Enforcement Officials assigned for protection.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Associate's degree (AA) or equivalent from two-year college or technical school required.

EXPERIENCE:

• 1-3 years investigation or loss prevention experience required; or equivalent combination of education and experience.
• A background check is mandatory, and results must meet Universal Orlando’s background check criteria.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Ability to be able to obtain State Class D security license.
• Completion of the Wicklander-Zulawski interview/interrogation course is required.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Advertised: Oct 28 2026 Eastern Daylight Time
Applications close: Nov 2 2026 Eastern Standard Time