Investigator

Universal Parks & Resorts; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Universal Orlando is seeking a Loss Prevention Supervisor to manage and execute all LP programs across the resort, directing Officers and handling investigations into guest and employee misconduct. The role includes coordinating with security, HR and law enforcement, and providing VIP protection when needed.

The position requires an AA degree or equivalent, 1–3 years LP experience, and a valid state driver’s license with ability to obtain a state security license. Equal opportunity employer.

Qualifications

• Requires 1-3 years of investigation or loss prevention experience.
• Background check mandatory per Universal Orlando criteria.
• Must have an AA degree or equivalent.

Responsibilities

• Investigate guest and employee misconduct resort-wide, collecting evidence and interviewing subjects.
• Direct supervision of Loss Prevention officers, including training, scheduling and performance reviews.
• Oversee daily department activities, cash reconciliation and incident response, including trespass/arrest decisions.
• Manage cases from inception to resolution, coordinate with HR, management and law enforcement.
• Provide protection for celebrity and VIPs as needed.
• Ensure Environmental, Health & Safety responsibilities are followed.

Skills

Investigation

Loss prevention

Interviews

Surveillance

Report writing

Liaison with law enforcement

Education

Associate's degree (AA) or equivalent

Tools

Wicklander-Zulawski Interview Method

Covert surveillance equipment

Job description

JOB SUMMARY:

Responsible for all loss prevention programs and the investigation of any illegal act, crime or violation of company policy across Universal Orlando.

MAJOR RESPONSIBILITIES:

• Conducts investigations into guest and employee misconduct resort-wide including; theft, violations of company policy and other internal matters. Methodology includes collection of physical evidence, electronic and physical surveillance, conducting interviews utilizing the Wicklander-Zulawski Interview Method, obtaining written statements and completing case reports.
• Direct Supervisor for all UO Loss Prevention programs and Officers. Responsible for the hiring, training, testing, scheduling, production and discipline of all daily work activities for officers assigned to anti-shoplifting, ticket audits, turnstile interdiction, competitive surveys and the internal integrity-shopping program. Specifically; work assignments, review and approval of reports, decisions regarding arrests, cash fund management, Kronos and attendance functions, resolution of employee complaints, quarterly and annual performance evaluations.
• Rotational duty manager for all daily departmental activities which include, but are not limited to; daily supervision of scheduled Loss Prevention Officers, Ticket Specialists, Secret Shoppers, and Proactive (PA) Loss Prevention Officers, First responder to all Guest present counterfeit transactions, Ride accident investigations, uncooperative Guests including final authority to trespass or arrest, nightly cash fund reconciliation and all behavioral detection activities including predatory harassment, endangerment or terrorist activities that may arise.
• Case management of all incidents from inception through final resolution. Installation and operation of all covert camera equipment, Briefings or presentation of subject matter or fact patterns to Human Resources, senior level management and, company attorneys. Preparation of court cases, evidence, witnesses and personal testimony for State or Federal Court. Liaison with City, County, and State Law enforcement agencies, FBI and Secret Service agents to assist with internal and external matters.
• Provide Personal Protection for all Celebrity and Dignitary VIP’s on property to include advanced detail briefings with Private Security and Law Enforcement Officials assigned for protection.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Associate's degree (AA) or equivalent from two-year college or technical school required.

EXPERIENCE:

• 1-3 years investigation or loss prevention experience required; or equivalent combination of education and experience.
• A background check is mandatory, and results must meet Universal Orlando’s background check criteria.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current state driver’s license.
• Ability to be able to obtain State Class D security license.
• Completion of the Wicklander-Zulawski interview/interrogation course is required.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE