Investigations Team Lead - Remote/Atlanta

Georgia Department of Revenue; United States; Remote; USD 52,000 - 70,000; Full time

Job summary

The Department of Behavioral Health and Developmental Disabilities in Atlanta seeks an Investigations Team Lead to supervise and coach a multidisciplinary investigations team, plan schedules, and drive collaboration in a remote environment.

You will train staff, supervise investigators, oversee case management, ensure data accuracy across databases, and communicate with stakeholders statewide.

Qualifications

• High school diploma/GED and four (4) years of job-related experience; or two (2) years of experience required at the lower level Complnc Specialist 2 (RCP061) or position equivalent.–Note: Some positions may require a certification or licensure. –Note: Some positions may require a valid driver’s license.

Responsibilities

• Guide the day-to-day activities of assigned team to include supervision, ongoing coaching, training, and support.
• Prepare schedules and monitor attendance.
• Built team collaboration in a remote environment.
• Train new staff to include one on one sessions and shadowing.
• Supervise and direct investigators, giving instructions and guidance through case supervision and developing necessary resources and tools if gaps are identified.
• Monitor team for accuracy and productivity.
• Participate in projects as assigned.
• Provide investigative support as directed to other external investigative and regulatory/enforcement agencies.
• Conduct investigations as required.
• Assist with case management as needed.
• Review findings of investigations to ensure they accurately, clearly, and thoroughly draw conclusions based upon evidence, testimony and policy, rules, regulations, etc.
• Accurate, thorough, and timely entry of data into multiple databases.
• Develop and maintain positive working relationships and communicate effectively with providers and other stakeholders, including other DBHDD offices and divisions.
• Project a professional image through in-person, phone, and electronic communications.
• Plan and prioritize workload to meet day to day needs.
• Read, screen, and respond to correspondence in a timely manner.
• Community effectively with internal and external stakeholders.
• Identify and prioritize critical issues within identified parameters.
• Use sound judgment to respond appropriately to internal and external contacts.
• Independently establish and monitor deadlines to ensure timeliness.
• Execute high quality customer service by anticipating customer needs, providing services accurately, in a respectful and timely manner, and establishing and maintaining effective contact and follow through with customers.
• Collaborate and work effectively as a team member.
• Assist with projects as needed.
• Participates in team meetings and attend trainings.
• Travel statewide as needed.

Job description

The Department of Behavioral Health and Developmental Disabilities in Atlanta seeks an Investigations Team Lead to supervise and coach a multidisciplinary investigations team, plan schedules, and drive collaboration in a remote environment.

You will train staff, supervise investigators, oversee case management, ensure data accuracy across databases, and communicate with stakeholders statewide.