Investigation Associate , SEPO

Amazon Inc.; Aurora (CO); On-site; USD 5,700 - 11,000; Full time

Job summary

Amazon Philippines in Manila is seeking an Investigation Associate to support the Seller Experience Protection Operations (SEPO) team. The role focuses on investigating and eliminating online e-commerce risk with strong analytical skills and customer-focused mindset.

Responsibilities include planning with limited supervision, engaging with team leads and vendors, and ensuring accuracy in complex transactions.

Qualifications

• High school diploma with 3+ years of work experience in investigations or customer support.
• Strong English writing and speaking skills, able to craft concise responses.
• Proven analytical ability to evaluate problems and communicate clearly.

Responsibilities

• Investigate and eliminate online e-commerce risk for Amazon customers.
• Plan and execute tasks with limited manager supervision, ensuring accuracy.
• Engage with team members, team leads, and external partners to accomplish goals.

Skills

Analytical thinking

English proficiency

Problem solving

Time management

Attention to detail

Independent working

Communication with customers

Education

High school diploma

Tools

MS Office

Automation basics

Job description

The role requires candidates to commit to the following:

• Must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal during the time of employment.
• 5 days’ work week which includes weekends and flexible and/or holidays.
• 9 hours/day schedule inclusive of lunch break.
• Operations is 24/7 – shifting, rotating and possibility of night shift
• Internet Connectivity - maintain a minimum speed of 200 Mbps or better, and at least 100 GB of data from a reliable provider.

Amazon Philippines is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Seller Experience Protection Operations (SEPO) Team in Manila. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. Ideal applicants will have experience in the e-commerce payments space, trust and safety field, and success in a customer-focused workplace.

Key job responsibilities

The Investigation Associate position relies on excellent judgment to plan and accomplish goals and will work under limited manager supervision. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Investigation Associate will be required to engage proactively with the team members and team leads, department management, and other company associates and third party vendors to accomplish goals.

Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Basic Qualifications

• At least a high school diploma (with or without experience in investigation or customer support) with 3 years of any work experience
• Must have a dedicated workspace at home, free from background noise, where they can connect to the internet and work on deliverables.
• A postpaid (wired) fiber internet connection with a minimum speed of 200 Mbps or better, and at least 100 GB of data from a reliable provider.
• Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
• Demonstrated ability to analyze problems logically
• Self disciplined, diligent, proactive and detail oriented
• Strong time management and organizational skills
• At least a high school diploma (with or without experience in investigation or customer support) with 3 years of any work experience
• Fresh graduates and career freshers are welcome to apply.
• Must have a dedicated workspace at home, free from background noise, where they can connect to the internet and work on deliverables.
• A postpaid (wired) fiber internet connection with a minimum speed of 200 Mbps or better, and at least 100 GB of data from a reliable provider.
• Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
• Demonstrated ability to analyze problems logically
• Self disciplined, diligent, proactive and detail oriented
• Strong time management and organizational skills

Preferred Qualifications

• Comfortable working MS tools and using basic level of automation
• Experience in fields such as Investigations/Payments/Security or Banking domain
• Intermediate knowledge of E-commerce
• Comfortable working MS tools and using basic level of automation
• Experience in fields such as Investigations/Payments/Security or Banking domain
• Intermediate knowledge of E-commerce

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.