Investigation Associate, E‑commerce Risk — Manila

Amazon Inc.; Aurora (CO); On-site; USD 5,700 - 11,000; Full time

Job summary

Amazon Philippines in Manila is seeking an Investigation Associate to support the Seller Experience Protection Operations (SEPO) team. The role focuses on investigating and eliminating online e-commerce risk with strong analytical skills and customer-focused mindset.

Responsibilities include planning with limited supervision, engaging with team leads and vendors, and ensuring accuracy in complex transactions.

Qualifications

• High school diploma with 3+ years of work experience in investigations or customer support.
• Strong English writing and speaking skills, able to craft concise responses.
• Proven analytical ability to evaluate problems and communicate clearly.

Responsibilities

• Investigate and eliminate online e-commerce risk for Amazon customers.
• Plan and execute tasks with limited manager supervision, ensuring accuracy.
• Engage with team members, team leads, and external partners to accomplish goals.

Skills

Analytical thinking

English proficiency

Problem solving

Time management

Attention to detail

Independent working

Communication with customers

Education

High school diploma

Tools

MS Office

Automation basics

Job description

Amazon Philippines in Manila is seeking an Investigation Associate to support the Seller Experience Protection Operations (SEPO) team. The role focuses on investigating and eliminating online e-commerce risk with strong analytical skills and customer-focused mindset.

Responsibilities include planning with limited supervision, engaging with team leads and vendors, and ensuring accuracy in complex transactions.