Investigation Specialist II , Global Product Verification (GPV)

Amazon; Seattle (WA); Sur place; USD 30 000 - 43 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Paid time off

Parental leave

Résumé du poste

Amazon is seeking a GPV Investigator to join the Global Product Verification (GPV) team in Seattle. You will inspect and audit products sold by third-party sellers, using tools and SOPs to identify defects and ensure high quality for customers worldwide.

You will collaborate with leadership and Sr. Investigators, meet targeted investigative and QA goals, and help shift improvements in seller quality metrics and customer experience.

Qualifications

• 3+ years of quality assurance engineering experience, or Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
• Experience using computers and the internet
• Experience with the Microsoft Office Suite including Word, Outlook, and Excel
• Experience working with large datasets, determining trends/patterns which can be used for value decisions

Responsabilités

• Inspect and audit products sold by third-party sellers on Amazon.com store for defects
• Meet weekly investigative targets established by leadership
• Meet weekly quality assurance goals as defined by leadership
• Identify opportunities to improve internal processes and procedures
• Work closely with leadership and Sr. Investigators to drive upstream improvements in seller quality metrics

Connaissances

Quality assurance

Investigations

Data analysis

MS Office

Formation

Bachelor's degree in engineering or related field

Prefer mechanical/electrical engineering or physics background

Outils

Investigation tracking systems

MS Office Suite

Description du poste

Description The Global Product Verification (GPV) team is Amazon's premier product authentication and verification team, protecting marketplace integrity through comprehensive product verification systems. We specialize in seller verification, strategic product procurement, and implementing comprehensive authentication standards. By focusing on PQ metrics, we tackle critical challenges including counterfeit prevention, expiration compliance, and product condition accuracy. Through collaborative partnerships with internal and external stakeholders, we ensure Amazon remains the most trusted destination for authentic products worldwide.

Key job responsibilities

Responsibilities As a GPV Investigator, you will be part of a team responsible for inspecting and auditing products sold by third-party sellers on Amazon.com store for various defects impacting Amazon’s customers. You will leverage various tools (microscopes, x-ray, et al), systems, standard operating procedures and job aids to assist in identifying product quality defects across a range of programs. The below are key areas of responsibility of this role:

• You will be expected to meet weekly investigative targets established by leadership.


• You be expected to meet weekly quality assurance goals as defined by leadership.


• You will also identify opportunities to improve our internal processes and procedures to help streamline our day-to-day operations.


• You will work closely with leadership and Sr. Investigators in identifying tends and themes to assist our internal customers, Product Quality stakeholders, in driving upstream improvements in Seller quality metrics, and overall cx.

A day in the life

• Conduct product investigations


• Follow established investigation procedures


• Focus on low to medium complexity issues


• Update investigation tracking systems


• Attend team meetings

The role focuses on building expertise in Global Product Verification (GPV) investigation techniques, which involves verifying that products meet global quality standards, analyzing product deviations, conducting product investigations across international markets, and contributing to GMP compliance and the overall quality system.

Basic Qualifications

• 3+ years of quality assurance engineering experience, or Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent


• Experience using computers and the internet


• Experience with the Microsoft Office Suite including Word, Outlook, and Excel


• Experience working with large datasets, determining trends/patterns which can be used for value decisions

Preferred Qualifications

• Bachelor's degree in mechanical engineering, electrical engineering, material science, physics or equivalent, or Associate's degree


• 2+ years of fraud/risk investigations experience


• 3+ years of implementing metric-based strategies utilizing continuous improvement concepts, or 2+ years of fraud identification and detection, investigation and analysis for root causing and providing suitable preventive mechanisms experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 22.00 - 31.00 USD hourly

Company - Amazon.com Services LLC

Job ID: A10473016