Inventory Management Specialist

Defense Logistics Agency; Riverdale (UT); Remote; USD 62,000 - 80,000; Full time

Job summary

Defense Logistics Agency seeks an Inventory Management Specialist to support retail supply and inventory operations, maintain records, and respond to customer inquiries. The role requires analyzing backorder data, processing cancellations, and coordinating with supply chain teams to ensure timely fulfillment.

Candidates should demonstrate specialized experience in order fulfillment, data handling, and applying expedited policies.

Qualifications

• Experience in retail supply and inventory management functions.
• Experience in Order Fulfillment and distribution systems.
• Education must be from a college or university accredited by the U.S. Department of Education; transcripts may be required.

Responsibilities

• Provides tailored customer support, maintains customer data, and responds to customer inquiries.
• Reviews backorder status daily and upscales backorders not meeting requirements.
• Processes order cancellations, provides status updates and modifications, and follows up on receipt.
• Coordinates and releases Sales Orders to keep automated systems flowing.
• Applies DLA expedite policy to expedite actions within supply chains and/or emergency issuance.
• Identifies alternative sources of supply for long lead times and emergencies.
• Reviews performance metrics and drives process improvements when goals are not met.
• Provides input to higher graded CSSs regarding cause analysis findings.
• Prepares briefings with background, recommendations, data, and charts; writes status reports.
• Coordinates with storage and distribution staff to resolve discrepancies.

Skills

Inventory management

Customer support

Order fulfillment

Data analysis

Education

Masters degree or equivalent graduate degree

2 full years of graduate education

Job description

Telework Eligible

Yes

Major Duties

• Provides tailored customer support, maintains customer data, and responds to customer inquiries.
• Reviews backorder status reports on a daily basis and takes appropriate action to upscale backorders no meeting customer requirements.
• Receives and processes order cancellations, provides status updates and modifications, and conducts follow-up on customer receipt.
• Investigates, coordinates and releases Sales Orders that inhibit flow through automated systems.
• Applies DLA expedite policy and other standard operating procedures to request expedite actions within supply chains and/or emergency issuance from controlled stock.
• Recommends use of alternative sources of supply when faced with long lead times and identifies potential sources of supply for emergency requirements for which there is an order.
• Reviews performance metrics and takes action to improve processes when performance falls below goal.
• Provides input to higher graded CSSs regarding cause analysis findings in areas requiring performance Improvement.
• Prepares briefings with background, recommendations, statistical data, charts, and graphs; writes detailed reports on assignment status and issues identified during the work.
• Coordinates with key storage and distribution personnel to resolve discrepancies and routine problems.

Qualification Summary

To qualify for an Inventory Management Specialist your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-09 level, applicants must possess one year of specialized experience equivalent to the GS-07 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Experience in retail supply and inventory management functions, material coordination, awaiting parts (AWP/MICAP) procedures, supporting repair programs and local purchase/local manufacturer processes. Experience in performing tailored customer support functions relating to consumable and/or exchangeable parts required for depot maintenance and repair activities. Experience in Order Fulfillment (including distribution system and ordering applications). B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LLB. or J.D., if related. C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade level GS-09, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-09. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Compensation:

$61,722-$80,243 per year