Inventory Control Manager, Retail Sales

uhaul; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

U-Haul in Phoenix, AZ, is seeking an Inventory Control Manager to protect inventory accuracy across our multi-location retail network. This hands-on role owns the daily control loop for product families, coordinating with field operations, procurement, and home office to prevent stockouts and data errors.

You will lead exception triage, root-cause analysis, and replenishment planning, build scalable metrics, and enable 2,500 field locations with practical guidance and self-service tools.

Qualifications

• 4+ years in inventory control or multi-unit retail supply chain.
• Proven experience investigating discrepancies and driving corrective action.
• Strong analytical skills and advanced Excel proficiency.
• Clear written and verbal communication; ability to brief executives.
• High ownership, detail orientation, and follow-through.

Responsibilities

• Monitor daily and periodic inventory exception reports; investigate material swings and variances by SKU and location/region.
• Drive root-cause analysis and assign owners and next steps until closed.
• Own product-level/min-max/safety-stock parameters and keep them current as rules change.
• Prepare and distribute inventory opening packets for new centers (plans, layouts, display/assortment files).
• Own and improve POS inventory management tools and BI reports to surface risk.
• Support approximately 2,500 field locations with practical guidance on inventory questions.

Skills

Inventory control

Root-cause analysis

Advanced Excel

ERP systems

Executive communication

Tools

ERP systems

WMS

BI reporting

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location: 20 E Thomas Rd, Phoenix, Arizona 85012 United States of America

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

We are hiring an Inventory Control Manager to protect inventory accuracy and product availability across a large, multi-location retail network. This role owns the day-to-day control loop for key retail product families - turning data signals into action with field operations, purchasing, and intracompany stakeholders so stockouts, overstocks, master-data errors, and opening readiness issues are found early and closed out.

This is a hands-on analytical and process role: exception triage, root-cause investigation, replenishment/level hygiene, replenishment frequency, program compliance, new-location readiness, and continuous improvement of the tools and reports the field teams and the home office rely on.

What you will do

Inventory accuracy & exception management

• Monitor daily and periodic inventory exception reports; investigate material swings and variances by SKU and location/region.
• Drive root-cause analysis (process, system, master data, damage, or demand) and assign clear owners and next steps until closed.
• Maintain disciplined follow-up so unexplained inventory movement does not linger.

Levels, replenishment & program compliance

• Own product-level / min-max / safety-stock style parameters for Retail SKUs and keep them current as demand and pack rules change.
• Own and manage safety-stock plan for product groupings at the store grouping, geographic region, and global levels with multiple variables.
• Audit location-level assortment and program enrollment (on/off compliance) and correct master data.
• Support specialty accessory / parts inventory health, including purchasing holds, level retain/remove decisions, and alignment with Procurement.
• Make recommendations for replenishment allocation frequency.

Network readiness (new locations & remodels)

• Prepare and distribute retail inventory opening packets for new centers (plans, layouts, display/assortment files, and related readiness docs for start-up).
• Support showroom layout and remodel requests with accurate product, display, and timing guidance via action-plan deliverables to field operations executives.
• Own and manage inventory safety-stock and ramp-up plan for new locations.

Systems, reporting & continuous improvement.

• Own, improve existing, and develop new Point-of-Sale inventory management tools that store teams use to manage incoming shipments and keep daily inventory records accurate.
• Use BI / analytics platforms and operational reports to surface risk; improve report design so leaders can act quickly.
• Document system defects that break inventory truth (e.g., pack-size / algorithm issues) and shepherd fixes with product/IT partners.
• Build simple, durable metrics and playbooks so the control process scales beyond one person.

Field support, enablement & subject-matter leadership

• Support approximately 2,500 company-owned field locations with clear, practical guidance on retail inventory questions and exceptions.
• Become the recognized subject matter expert for U-Haul retail inventory policies, tools, data, and operating practices.
• Guide and influence field and cross-functional partners who do not report directly to this role.
• Identify repeat questions and failure points, then convert them into self-service tools, standardized processes, training, job aids, and decision rules.
• Reduce avoidable home-office dependency while maintaining the right controls, escalation paths, and accountability.

Partnership & communication

• Work daily with Retail Sales leadership, inventory peers, Procurement, operations, real estate/field partners, and intake/ticket surfaces.
• Translate complex inventory issues into practical actions for operators and executives.
• Escalate crisply: what changed, business risk, and the decision or action needed.

Required qualifications:

• 4+ years in inventory control, inventory planning/allocation, warehouse inventory accuracy, or multi-unit retail supply chain (or equivalent).
• Proven experience investigating inventory discrepancies and driving corrective action across functions.
• Strong analytical skills; advanced Excel (or equivalent) and comfort with ERP / WMS / POS / BI reporting tools.
• Clear written and verbal communication; able to brief executives and coach field partners without jargon overload.
• High ownership, detail orientation, and follow-throug