Intuit Customer Service

SmoothStar Tech; Atlanta (GA); Remote; USD 35,000 - 45,000; Full time

Job summary

A technology company is hiring for a remote Customer Service Representative to assist TurboTax customers during the tax season. This role involves resolving inquiries, providing quality support, and navigating software effectively. Candidates should have at least one year of customer service experience and strong communication skills. Join a team that values exceptional customer experiences and technical support.

Qualifications

• 1 year of customer service experience in call center, retail, or helpdesk.
• Excellent written and verbal communication skills.
• Ability to navigate desktop devices and software confidently.

Responsibilities

• Interact with TurboTax customers addressing tax-related questions.
• Resolve product and service issues with a positive attitude.
• Provide quality customer service through various support channels.

Skills

Customer service skills

Technical troubleshooting

Active listening

Communication skills

Tools

Windows OS

Various software applications

Job description

Smoothstar Tech is hiring qualified candidates for a work-from-home customer service position with Intuit TurboTax for the tax season. Agents will serve customers by providing product and service information and resolving product and service issues.

Customer Service Representative Job Duties:

• Interact with TurboTax customers via phone, focusing on tax-related questions, data entry, and navigation.
• Research, analyze, and determine an appropriate course of action for TurboTax customers.
• Be a positive representative for Intuit and the TurboTax product; take a caring and empathetic approach to customer interactions.
• Articulate how to use the TurboTax product accurately and efficiently resolve customer inquiries on the first contact.
• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries.
• Act as a technical resource when assisting customers to resolve problems with devices and equipment.
• Provide support via phone and/or SmartLook one-way video and screen share technology.

Customer Service Representative Job Qualifications:

• 1 year of customer service call center, retail, or helpdesk experience.
• Excellent technical and customer service skills – passion for providing the BEST customer experience.
• Extensive experience with Windows OS, web browsing, email, and various software applications.
• Ability to efficiently navigate through menus and options on desktop devices while describing those actions verbally to the customer.
• Excellent written and verbal communication skills and good phone etiquette (clear, crisp speech).
• Strong active listening skills to accurately paraphrase customer conversations.
• Ability to begin servicing the program immediately after certification and meet the minimum service interval requirement for 90 days thereafter.