Intuit Customer Service

SmoothStar Tech; Akron (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

SmoothStar Tech is seeking a Customer Service Representative to work from home during the tax season. In this role, you will assist TurboTax customers with inquiries, provide technical support, and deliver exceptional customer service. Your expertise in troubleshooting and communication will be crucial to ensure client satisfaction.

Qualifications

• At least 1 year of customer service experience.
• Strong technical skills and passion for customer service.
• Excellent communication and troubleshooting abilities.

Responsibilities

• Interact with TurboTax customers via phone on tax-related questions.
• Resolve customer inquiries effectively on first contact.
• Support customers with technical issues using SmartLook technology.

Skills

Customer service skills

Technical troubleshooting

Active listening

Communication

Empathy

Tools

Windows OS

Various software applications

Job description

Smoothstar Tech is hiring qualified candidates for a work-from-home customer service position with Intuit TurboTax for the tax season. Agents will serve customers by providing product and service information and resolving related issues.

Customer Service Representative Job Duties:

• Interact with TurboTax customers via phone, focusing on tax-related questions, data entry, and navigation.
• Research, analyze, and determine appropriate actions for TurboTax customers.
• Represent Intuit and the TurboTax product positively; approach customer interactions with care and empathy.
• Explain how to use TurboTax accurately and resolve customer inquiries on the first contact.
• Provide quality customer service with effective troubleshooting of advanced technical inquiries.
• Assist customers in resolving device and equipment problems as a technical resource.
• Support customers via phone and/or SmartLook one-way video and screen sharing technology.

Customer Service Representative Job Qualifications:

• At least 1 year of customer service experience in call centers, retail, or helpdesk roles.
• Strong technical and customer service skills with a passion for delivering excellent customer experiences.
• Extensive experience with Windows OS, web browsing, email, and various software applications.
• Ability to troubleshoot and resolve advanced technical inquiries effectively.
• Proficiency in navigating menus and options on desktop devices while verbally guiding customers.
• Excellent written and verbal communication skills, including clear speech and phone etiquette.
• Strong active listening skills to accurately paraphrase customer conversations.
• Ability to begin servicing after certification and meet minimum service interval requirements for 90 days.