Interventional Radiology Scheduler - Patient Experience

X Ray associates of New Mexico; Albuquerque (NM); On-site; USD 42,000 - 62,000; Full time

Job summary

X-Ray Associates of New Mexico in Albuquerque seeks a detail-oriented Interventional Radiology Assistant Scheduler to join the team. The role focuses on scheduling and registering patients, handling documentation, and supporting insurance and authorization processes for the IR department.

You will work closely with physicians, technologists, nurses, and radiologists to ensure efficient workflow, accuracy, and a positive patient experience in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED required.
• 4 years of customer service experience required.
• Medical office, patient care, scheduling, or radiology experience preferred.
• Strong organizational, communication, and multitasking skills.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Schedule imaging and interventional procedures while providing patients with preparation instructions.
• Register patients and verify demographics, insurance information, authorizations, and required documentation.
• Conduct appointment confirmation calls and answer patient questions.
• Review upcoming IR appointments to ensure orders, labs, pathology reports, prior imaging, and authorizations are complete.
• Coordinate with referring physician offices to obtain missing information and resolve scheduling issues.
• Monitor patient flow and assist with patient escorting, gowning instructions, and general departmental support.
• Maintain accurate patient records and ensure compliance with HIPAA regulations.
• Assist clinical staff with administrative and support tasks as needed.
• Provide exceptional customer service while maintaining a professional and compassionate approach to patient care.

Job description

X-Ray Associates of New Mexico in Albuquerque seeks a detail-oriented Interventional Radiology Assistant Scheduler to join the team. The role focuses on scheduling and registering patients, handling documentation, and supporting insurance and authorization processes for the IR department.

You will work closely with physicians, technologists, nurses, and radiologists to ensure efficient workflow, accuracy, and a positive patient experience in a fast-paced healthcare setting.