Intervention Specialist

Hugh Chatham Health; Oak Lawn (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Health is seeking a Trauma Recovery Specialist to provide immediate trauma-informed emotional support and advocacy for patients recently experiencing intentional trauma. The role involves connecting patients to clinical teams, coordinating discharge planning, and facilitating access to outpatient resources within the Advocate Trauma Recovery Services network.

As a frontline team member, you will engage in outreach, safety planning, and psychoeducation while collaborating with hospital

Qualifications

• High School Diploma or GED required.
• Minimum of one year experience in social services.
• Strong verbal and written communication skills.
• Ability to work collaboratively within a team and independently.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills.
• Ability to handle difficult conversations and maintain professionalism.
• Willingness to adapt to evolving job responsibilities.

Responsibilities

• Provide trauma-informed emotional support, advocacy, and resources to hospitalized patients.
• Coordinate discharge planning and connect patients to outpatient care.
• Conduct trauma outreach and connect patients to community resources.
• Schedule patient appointments to ensure ongoing care and continuity of services.
• Maintain accurate records of patient interactions and action plans.
• Collaborate with hospital teams and community partners to ensure comprehensive care.

Skills

Communication

Team collaboration

Microsoft Office

Organization skills

Conflict handling

Adaptability

Empathy

Education

High school diploma or GED

Associate’s degree

Job description

Department:

12800 Advocate Aurora Health Corporate - Trauma Recovery Center: Christ Hospital

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

36

Schedule Details/Additional Information:

• This is an on-site, full-time, 36 hour, overnight position. Scheduled for twelve (12) hour shifts, 7:00 pm - 07:00 am.
• Week 1 Rotation
  • Monday, Thursday, Saturday
• Week 2 Rotation
  • Sunday, Wednesday, Friday

Position may require flexibility with schedule changes as patient care needs arise.

Pay Range:

$21.85 - $32.80

Collaborates within the Advocate Health system as a representative of the Advocate Trauma Recovery Services team to support our trauma survivors. This role involves engaging with patients who have recently experienced intentional trauma, serving as a vital link between the patient, trauma medical team, TRC, and community resources. As first responders at assigned Advocate Health Hospitals, they will provide acute intervention, outreach/advocacy, and emotional support to patients affected by intentional trauma (e.g., shootings, stabbings, assaults, domestic violence). They screen patients for trauma-related and social service needs, and connect them to community resources to reduce the risk of re-injury. These teammates conduct extensive patient outreach to ensure connections to appropriate services, deliver trauma-informed psychoeducation, and offer informal emotional support in both hospital and community settings. Additionally, they act as community liaisons and patient advocates, partnering with violence prevention organizations to gather information about incidents, mitigate retaliation, and coordinate wraparound services for patients and their families.

Major Responsibilities:

• Patient Support:Provides immediate trauma-informed emotional support, advocacy, and resources to hospitalized patients following trauma, including connecting them with the clinical team when appropriate,assistingwith discharge planning, leading support and psychoeducation groups, and safety planning.Also, complete assessments and facilitatewarm-handoffsto outpatient providers for ongoing care.
• Resources Navigation:Responds to trauma alerts,safety calls, pre-escalation needs andcollaborates with street outreachteams andfacilitates mediation tomitigateretaliationrisks.
• Outreach:Providespatient support, collaborating with teams, andengaginginintensivecommunity outreach.In addition, this includes makingfollow-up calls, connecting to resources,andsendingletters to patients that have been dischargedtoconnectthemto outpatient resources.
• Continuity of Care:Schedules patient appointments with the TRC, other Advocate internal resources, or community partners before dischargeto ensure ongoing care, which requires strong collaborationwith other providers. Participate in the facilitation of psychoeducational and support groups.
• Assessments:Conducts intakes and needs assessments, linking patients to appropriate resourcesand outpatient services.It may also require notifying other hospital providers of unmet needs to be addressed while in the hospital.
• Record Keeping:Maintainsaccuraterecords of patient interactions and action plans.
• Collaboration:Works with the hospital treatment team and community partners to ensure comprehensivetreatment, discharge planning,and continuity of care.

Minimum Job Requirements

Education

• High School Diploma or GED

Certification / Registration / License

• N/A

Experience

• Minimum of one year experience in social services.

Knowledge / Skills / Abilities

• Strong verbal and written communication skills.
• Ability to work collaboratively within a team and independently.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills.
• Ability to handle difficult conversations and maintain professionalism.
• Willingness to adapt to evolving job responsibilities.

Physical Requirements And Working Conditions

• Full-time position (40 hours per week), with flexibility to cover all shifts as needed.
• Availability to work days, evenings, nights, weekends, and holidays.
• Reliable, punctual, and open to learning.
• Familiarity with and experience working in the designated service area.
• Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care.
• Passion for and dedication to serving the community.
• Excellent communication, collaboration, and rapport-building skills.
• Empathy-driven, service-oriented attitude.
• Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors.
• Ability to lift up to 35 pounds unassisted; for heavier lifts, assistance from at least one other team member will be required.

Preferred Job Requirements

Education

• Associate’s Degree

Experience

• 2 or more years related experience in social services.

Knowledge / Skills / Abilities

• Previous supervisory experience.
• Experience working with trauma-affected populations.
• Billingual

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and