Intervention Specialist

Advocate Health; United States; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Educational Assistance Program

Job summary

Advocate Health is seeking an on-site, full-time Trauma Recovery Services advocate to support trauma survivors within Advocate Aurora Health hospitals. The role involves direct patient contact, crisis intervention, care coordination, and connection to community resources, with 12-hour overnight shifts (7:00 pm–7:00 am) across a 36-hour work week.

Responsibilities include psychoeducation, discharge planning, outreach, and referrals, plus collaboration with clinical teams to ensure continuity of

Qualifications

• Strong verbal and written communication skills.
• Ability to work collaboratively within a team and independently.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills.
• Ability to handle difficult conversations and maintain professionalism.
• Willingness to adapt to evolving job responsibilities.

Responsibilities

• Provides immediate trauma-informed emotional support, advocacy, and resources to hospitalized patients following trauma, including discharge planning and psychoeducation groups.
• Responds to trauma alerts and safety calls, pre-escalation needs and collaborates with outreach teams to mitigate risks.
• Engages in intensive community outreach, makes follow-up calls, connects to resources, and sends letters to discharged patients.
• Schedules patient appointments with TRC and partners before discharge to ensure ongoing care and participate in psychoeducational and support group facilitation.
• Conducts intakes and needs assessments, linking patients to resources and outpatient services.
• Maintains accurate records of patient interactions and action plans.
• Works with hospital treatment teams and community partners to ensure comprehensive treatment and continuity of care.

Skills

Verbal communication

Written communication

Team collaboration

MS Office

Organizational skills

Empathy

Schedule flexibility

Education

High School Diploma or GED

Associate’s Degree

Job description

Department:

12800 Advocate Aurora Health Corporate - Trauma Recovery Center: Christ Hospital

Status:

Full time

Benefits Eligible:

Yes

Hou** rs Per Week:

36

Schedule Details/Additional Information:

• This is an on-site, full-time, 36 hour, overnight position. Scheduled for twelve (12) hour shifts, 7:00 pm - 07:00 am.
• Week 1 Rotation
  • Monday, Thursday, Saturday
• Week 2 Rotation
  • Sunday, Wednesday, Friday

Position may require flexibility with schedule changes as patient care needs arise.

Pay Range:

$21.85 - $32.80

Collaborates within the Advocate Health system as a representative of the Advocate Trauma Recovery Services team to support our trauma survivors. This role involves engaging with patients who have recently experienced intentional trauma, serving as a vital link between the patient, trauma medical team, TRC, and community resources. As first responders at assigned Advocate Health Hospitals, they will provide acute intervention, outreach/advocacy, and emotional support to patients affected by intentional trauma (e.g., shootings, stabbings, assaults, domestic violence). They screen patients for trauma-related and social service needs, and connect them to community resources to reduce the risk of re-injury. These teammates conduct extensive patient outreach to ensure connections to appropriate services, deliver trauma-informed psychoeducation, and offer informal emotional support in both hospital and community settings. Additionally, they act as community liaisons and patient advocates, partnering with violence prevention organizations to gather information about incidents, mitigate retaliation, and coordinate wraparound services for patients and their families.

Major Responsibilities:

• Patient Support:Provides immediatetrauma-informedemotional support, advocacy,and resources to hospitalized patients following trauma, including connecting them with the clinical teamwhenappropriate,assistingwith discharge planning, leading support and psychoeducation groups, and safety planning.Also, complete assessments and facilitatewarm-handoffsto outpatient providers for ongoing care.

• Resources Navigation:Responds to trauma alerts,safety calls, pre-escalation needs andcollaborates with street outreachteams andfacilitates mediation tomitigateretaliationrisks.

• Outreach:Providespatient support, collaborating with teams, andengaginginintensivecommunity outreach.In addition, this includes makingfollow-up calls, connecting to resources,andsendingletters to patients that have been dischargedtoconnectthemto outpatient resources.

• Continuity of Care:Schedules patient appointments with the TRC, other Advocate internal resources,or community partners before dischargeto ensure ongoing care, which requires strong collaborationwith other providers.Participate in the facilitation of psychoeducational and support groups.

• Assessments:Conducts intakes and needs assessments, linking patients to appropriate resourcesand outpatient services.It may also require notifying other hospital providers of unmet needs to be addressed while in the hospital.

• Record Keeping:Maintainsaccuraterecords of patient interactions and action plans.

• Collaboration:Works with the hospital treatment team and community partners to ensure comprehensivetreatment, discharge planning,and continuity of care.

Minimum Job Requirements

Education

• High School Diploma or GED

Certification / Registration / License

• N/A

Experience

• Minimum of one year experience in social services .

Knowledge / Skills / Abilities

• Strong verbal and written communication skills.

• Ability to work collaboratively within a team and independently.

• Proficiencyin Microsoft Office Suite.

• Strong organizational skills.

• Ability to handle difficult conversations andmaintainprofessionalism.

• Willingness to adapt to evolving job responsibilities.

Physical Requirements and Working Conditions

• Full-time position (40 hoursper week), with flexibility to cover all shifts as needed.

• Availability towork days, evenings, nights, weekends, and holidays.

• Reliable, punctual, and open to learning.

• Familiaritywith andexperience working in the designated service area.

• Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care.

• Passion for and dedication to serving the community.

• Excellent communication, collaboration, and rapport-building skills.

• Empathy-driven, service-oriented attitude.

• Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors.

• Ability tolift upto 35 pounds unassisted; for heavier lifts,assistancefrom at least one other team member will berequired.

Preferred Job Requirements

Education

• Associate’s Degree

Experience

• 2or moreyearsrelated experiencein social services.

Knowledge / Skills / Abilities

• Previoussupervisory experience.

• Experience working with trauma-affected populations.

• Billingual

Allresponsibilitiesand requirements are subject topossible modificationtoreasonably accommodateindividuals with disabilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate’s job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.