Intervention Specialist Lead - Trauma

Advocate Health; Libertyville (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

Advocate Health seeks a Lead role to support inpatient trauma care teams, coordinating schedules and resources while ensuring data quality and productive operations. The position involves guiding frontline staff, assisting with discharge planning, and maintaining clear communication across hospital and community partners.

The role requires three years of social services experience, strong interpersonal skills, and proficiency with MS Office and EMR systems.

Qualifications

• Strong verbal and written communication skills.
• Ability to work collaboratively within a team and independently.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills.
• Ability to handle difficult conversations and maintain professionalism.
• Willingness to adapt to evolving job responsibilities.

Responsibilities

• Assist leadership with daily operations and team performance.
• Provide immediate emotional support and resources to hospitalized patients following trauma.
• Coordinate hospital and trauma clinic schedules and resources.
• Foster collaboration with internal and external stakeholders.
• Guide discharge planning and connect patients to outpatient resources.
• Conduct intakes and needs assessments for ongoing care planning.
• Maintain accurate records of patient interactions and action plans.
• Engage in community outreach and follow-up communications after discharge.

Skills

Verbal & written communication

Team collaboration

MS Office

Organizational skills

Difficult conversations

Empathy & service mindset

Education

High School Diploma or GED

Associate’s Degree

Tools

Epic EMR

Job description

The Lead supports leadership by providing onsite guidance and support to the team responsible for inpatient care for individuals who have experienced recent trauma. This role assists with on-call schedules, fosters collaboration with internal and external stakeholders, coordinates hospital and trauma clinic schedules, ensures data quality, monitors productivity, and fulfills other key responsibilities under the direction of the leadership team.

Major Responsibilities

Team Navigation

Assiststheleadershipwith daily operations and team performance by guidingthe teamto meet individual and team goals,high standardsof productivity, quality documentation, interdisciplinary collaboration, and fostering a supportive work environment.

Patient Support

Provides immediate emotional support and resources to hospitalized patients followingatrauma, including connecting them with the clinical teamwhenappropriate,assistingwith discharge planning, leading support and psychoeducation groups, and safety planning.Also, complete assessments and facilitatewarm-handoffsto providers for ongoing care.

Resources Navigation

Responds to trauma alerts,safety calls, pre-escalation needs andcollaborates with street outreachteams andfacilitates mediation tomitigateretaliationrisks.

Outreach

Guides the team, offers patient support, works alongside other groups, and actively engages in intensive community outreach. This also involves making follow-up telephone calls and sending letters to discharged patients to connect them with outpatient resources.

Continuity of Care

Schedules patient appointments with the TRC, other internal Advocate Health resources,or community partners before dischargeand provides brief follow-up calls afterdischargewhen necessary, to ensure ongoing carewhich requires strong collaborationwith other providers.

Assessments

Conducts intakes and needs assessments, linking patients to appropriate resourcesand outpatient services.It may also require notifying other hospital providers of unmet needs to be addressed while in the hospital.

Record Keeping

Maintainsaccuraterecords of patient interactions and action plans.

Collaboration

Works with the hospital treatment team and community partners to ensure comprehensivetreatment, discharge planning,and continuity of care.

Minimum Job Requirements

Education

• High SchoolDiplomaorGED.

Certification / Registration / License

• N/A

Experience

• Minimumofthreeyears' experiencein social services.

Knowledge / Skills / Abilities

• Strong verbal and written communication skills.

• Ability to work collaboratively within a team and independently.

• Proficiencyin Microsoft Office Suite.

• Strong organizational skills.

• Ability to handle difficult conversations andmaintainprofessionalism.

• Willingness to adapt to evolving job responsibilities.

Preferred Job Requirements

Education

• Associate’s Degree

Experience

• Three ormore years of experience in social services.

• Epic or EMR experience

Knowledge / Skills / Abilities

• Previoussupervisory experience.

• Experience working with trauma-affected populations.

• Bilingual

Physical Requirements and Working Conditions

• Full-time position (40 hoursper week), with flexibility to cover all shifts as needed.

• Availability towork days, evenings, nights, weekends, and holidays.

• Reliable, punctual, and open to learning.

• Familiaritywith andexperience working in the designated service area.

• Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care.

• Passion for and dedication to serving the community.

• Excellent communication, collaboration, and rapport-building skills.

• Empathy-driven, service-oriented attitude.

• Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors.

• Ability tolift upto 35 pounds unassisted; for heavier lifts,assistancefrom at least one other team member will berequired.

Allresponsibilitiesand requirements are subject topossible modificationtoreasonably accommodateindividuals with disabilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.