Intervention Specialist

Carolinas Medical Center; United States; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Aurora Health is seeking a dedicated trauma recovery support specialist for on-site, full-time work in Christ Hospital's Trauma Recovery Center. The role involves engaging with patients who recently experienced intentional trauma and coordinating with the trauma medical team, TRC, and community resources to reduce re-injury risk.

Responsibilities include trauma-informed emotional support, safety planning, discharge coordination, and broad outreach to connect patients to outpatient

Qualifications

• Strong verbal and written communication skills.
• Ability to work collaboratively within a team and independently.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Provide immediate trauma-informed emotional support, advocacy, and resources to hospitalized patients following trauma, including assisting with discharge planning and connecting to outpatient providers.
• Respond to trauma alerts and safety needs; collaborate with outreach teams to mitigate risks.
• Engage in intensive community outreach, outreach calls, and connect patients to resources and wraparound services.
• Schedule patient appointments to ensure continuity of care with TRC and community partners.
• Conduct intakes and needs assessments; notify providers of unmet needs.
• Maintain accurate records of patient interactions and action plans.
• Collaborate with hospital teams and community partners for comprehensive care.

Skills

Communication skills

Education

High School Diploma or GED

Associate's Degree

Job description

Department: 12800 Advocate Aurora Health Corporate - Trauma Recovery Center: Christ Hospital

Status: Full time

Benefits Eligible: Yes

Hou rs Per Week: 36

Schedule Details/Additional Information

This is an on-site, full-time, 36 hour, overnight position. Scheduled for twelve (12) hour shifts, 7:0 0 pm - 07:00 am. Week 1 Rotation Monday, Thursday, Saturday Week 2 Rotation Sunday, Wednesday, Friday Position may require flexibility with schedule changes as patient care needs arise.

Pay Range

$21.85 - $32.80

Collaborates within the Advocate Health system as a representative of the Advocate Trauma Recovery Services team to support our trauma survivors. This role involves engaging with patients who have recently experienced intentional trauma, serving as a vital link between the patient, trauma medical team, TRC, and community resources. As first responders at assigned Advocate Health Hospitals, they will provide acute intervention, outreach/advocacy, and emotional support to patients affected by intentional trauma (e.g., shootings, stabbings, assaults, domestic violence). They screen patients for trauma-related and social service needs, and connect them to community resources to reduce the risk of re-injury. These teammates conduct extensive patient outreach to ensure connections to appropriate services, deliver trauma-informed psychoeducation, and offer informal emotional support in both hospital and community settings. Additionally, they act as community liaisons and patient advocates, partnering with violence prevention organizations to gather information about incidents, mitigate retaliation, and coordinate wraparound services for patients and their families.

Major Responsibilities

• Patient Support: Provides immediate trauma-informed emotional support, advocacy, and resources to hospitalized patients following trauma, including connecting them with the clinical team when appropriate, assisting with discharge planning, leading support and psychoeducation groups, and safety planning. Also, complete assessments and facilitate warm-handoffs to outpatient providers for ongoing care.
• Resources Navigation: Responds to trauma alerts, safety calls, pre-escalation needs and collaborates with street outreach teams and facilitates mediation to mitigate retaliation risks.
• Outreach: Provides patient support, collaborating with teams, and engaging in intensive community outreach. In addition, this includes making follow-up calls, connecting to resources, and sending letters to patients that have been discharged to connect them to outpatient resources.
• Continuity of Care: Schedules patient appointments with the TRC, other Advocate internal resources, or community partners before discharge to ensure ongoing care, which requires strong collaboration with other providers. Participate in the facilitation of psychoeducational and support groups.
• Assessments: Conducts intakes and needs assessments, linking patients to appropriate resources and outpatient services. It may also require notifying other hospital providers of unmet needs to be addressed while in the hospital.
• Record Keeping: Maintains accurate records of patient interactions and action plans.
• Collaboration: Works with the hospital treatment team and community partners to ensure comprehensive treatment, discharge planning, and continuity of care.

Minimum Job Requirements

• Education: High School Diploma or GED
• Certification / Registration / License: N/A
• Experience: Minimum of one year experience in social services.
• Knowledge / Skills / Abilities: Strong verbal and written communication skills. Ability to work collaboratively within a team and independently. Proficiency in Microsoft Office Suite. Strong organizational skills. Ability to handle difficult conversations and maintain professionalism. Willingness to adapt to evolving job responsibilities.

Physical Requirements and Working Conditions

• Full-time position (40 hours per week), with flexibility to cover all shifts as needed.
• Availability to work days, evenings, nights, weekends, and holidays.
• Reliable, punctual, and open to learning.
• Familiarity with and experience working in the designated service area.
• Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care.
• Passion for and dedication to serving the community.
• Excellent communication, collaboration, and rapport-building skills.
• Empathy-driven, service-oriented attitude.
• Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors.
• Ability to lift up to 35 pounds unassisted; for heavier lifts, assistance from at least one other team member will be required.

Preferred Job Requirements

• Education: Associate's Degree
• Experience: 2 or more years related experience in social services.
• Knowledge / Skills / Abilities: Previous supervisory experience. Experience working with trauma-affected populations. Billingual

All responsibilities and r