Interpreting Services Scheduler & Customer Liaison

Anixter Center; Chicago (IL); On-site; USD 18,000 - 34,000; Part time

Job summary

Anixter Center in Chicago, IL is seeking a part-time Scheduling and Administrative Specialist to support interpreting and captioning services. You will process customer requests, enter details in the scheduling system, and ensure accuracy and timely communication with Deaf consumers and interpreters.

The role emphasizes data management, service inquiries, and coordination to deliver high-quality access services, with a focus on efficiency and customer satisfaction.

Qualifications

• High school diploma or equivalent; BA preferred.
• Excellent interpersonal and organizational skills.
• Ability to communicate via telephone or video.
• Experience in customer service or call center is a plus.
• Knowledge of Microsoft Office Suite and database systems.

Responsibilities

• Receive and process customer agreements and interpreter requests, entering details into scheduling platform.
• Ensure data accuracy and follow up for missing information.
• Assess assignments to match qualified interpreters/captioners.
• Respond promptly to inquiries about services.
• Maintain professional communication with customers, Deaf consumers, and interpreters.
• Make timely decisions on schedule changes within guidelines.
• Prioritize multiple tasks and maintain efficiency amidst interruptions.
• Keep current records of interpreters, including skills and certifications.
• Explain policies and requirements to customers regarding interpreting services.
• Verify information with interpreters and address additional questions.
• Collect interpreter availability and preferences in scheduling system.
• Coordinate team or partner interpreters to support assignments.
• Collaborate with team to ensure smooth workflow; assist with department mailings.

Skills

Scheduling accuracy

Customer service

Interpreting/captioning knowledge

Communication skills

Data entry

Time management

Microsoft Office

Deaf culture awareness

Education

High school diploma

BA preferred

Tools

Scheduling platform

Job description

Anixter Center in Chicago, IL is seeking a part-time Scheduling and Administrative Specialist to support interpreting and captioning services. You will process customer requests, enter details in the scheduling system, and ensure accuracy and timely communication with Deaf consumers and interpreters.

The role emphasizes data management, service inquiries, and coordination to deliver high-quality access services, with a focus on efficiency and customer satisfaction.