Scheduling Coordinator (After Hours) - CHS

Anixter Center; Chicago (IL); On-site; USD 18,000 - 34,000; Part time

Job summary

Anixter Center in Chicago, IL is seeking a part-time Scheduling and Administrative Specialist to support interpreting and captioning services. You will process customer requests, enter details in the scheduling system, and ensure accuracy and timely communication with Deaf consumers and interpreters.

The role emphasizes data management, service inquiries, and coordination to deliver high-quality access services, with a focus on efficiency and customer satisfaction.

Qualifications

• High school diploma or equivalent; BA preferred.
• Excellent interpersonal and organizational skills.
• Ability to communicate via telephone or video.
• Experience in customer service or call center is a plus.
• Knowledge of Microsoft Office Suite and database systems.

Responsibilities

• Receive and process customer agreements and interpreter requests, entering details into scheduling platform.
• Ensure data accuracy and follow up for missing information.
• Assess assignments to match qualified interpreters/captioners.
• Respond promptly to inquiries about services.
• Maintain professional communication with customers, Deaf consumers, and interpreters.
• Make timely decisions on schedule changes within guidelines.
• Prioritize multiple tasks and maintain efficiency amidst interruptions.
• Keep current records of interpreters, including skills and certifications.
• Explain policies and requirements to customers regarding interpreting services.
• Verify information with interpreters and address additional questions.
• Collect interpreter availability and preferences in scheduling system.
• Coordinate team or partner interpreters to support assignments.
• Collaborate with team to ensure smooth workflow; assist with department mailings.

Skills

Scheduling accuracy

Customer service

Interpreting/captioning knowledge

Communication skills

Data entry

Time management

Microsoft Office

Deaf culture awareness

Education

High school diploma

BA preferred

Tools

Scheduling platform

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Chicago, IL, US

SUMMARY

Work independently to assess and meet customer needs for each interpreting and captioning request, ensuring accuracy and attention to detail. Collect and manage relevant information while maintaining up-to-date records of Deaf consumer and business client interpreter preferences. Support customer satisfaction by confirming assignments promptly and providing responsive service. This role also performs a range of administrative and departmental support duties essential to the smooth operation of interpreting services.

ESSENTIAL DUTIES

• Receive and process customer agreements and interpreter/captioning requests, entering all details accurately into the scheduling platform.
• Ensure accuracy and completeness of data entered; follow up promptly to obtain any missing information required to fulfill requests.
• Independently assess each assignment to determine job demands and match appropriately qualified interpreters/captioners based on required competencies.
• Respond promptly and accurately to inquiries about services.
• Maintain regular, professional communication with customers, Deaf consumers, and interpreters, upholding high standards of customer service and user experience.
• Make timely decisions within established guidelines when addressing unexpected situations or schedule changes.
• Prioritize and manage multiple tasks simultaneously, exercising good judgment and maintaining efficiency despite frequent interruptions.
• Maintain current and detailed records of interpreters, including skill areas, certifications, and suitability for various types of assignments.
• Communicate effectively with customers regarding laws and regulations that ensure equal communication access for Deaf, DeafBlind , and Hard of Hearing individuals.
• Educate customers on interpreting services by explaining policies, procedures, and the demands of interpreting, while gathering necessary details about each assignment.
• Verify that interpreters receive accurate and complete information about their assignments and follow up to address any additional questions.
• Collect and update interpreter availability, preferences, and assignment data within the scheduling system.
• Support interpreter satisfaction by confirming assignments and coordinating team or partner interpreters as needed.
• Collaborate closely with team members to ensure workflow remains current, organized, and efficient.
• Assists with preparation of department mailings and informational emails to interpreters.
  Works closely with team members to ensure work stays current and flows smoothly.

REQUIREMENTS

• High school diploma or equivalent, BA preferred.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent organizational skills and attention to detail.
• Must be able to communicate via standard telephone or video phone.
• Customer service, call center or other business background preferred.
• Time management: the ability to organize and manage multiple priorities.
• Strong analytical skills.
• Support team members for success.
• Familiarity with Microsoft Office Suite and other database systems.
• Ability to work independently and prioritize tasks.
• Ability to promote and adhere to company values.
• A commitment to a diverse, inclusive, and equitable work environment.
• Knowledge of sign language and Deaf culture desired but not required.

Anixter is an Equal Opportunity Employer / Veterans / Disabled

Our company is an Equal Opportunity Employer/Affirmative Action Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry age, marital status, sexual orientation, pregnancy, disability, citizenship, military or protected veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law. People with disabilities and those with personal experience with disability are highly encouraged to apply.