Interpreter Scheduling Specialist

PeopleInc; Buffalo (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

PeopleInc is seeking a coordinator to manage sign language interpreting requests and schedule freelance interpreters and staff interpreters. You will ensure services meet standards and advocate for language access in line with the ADA.

The role involves coordinating via phone, email, and scheduling software, maintaining client/interpreter profiles, and resolving questions and complaints while upholding high service standards.

Qualifications

• Associate degree (A.A./A.S.) or equivalent from a two-year college.
• Three or more years in customer service-related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Schedule freelance interpreters and staff interpreters.
• Coordinate requests via telephone, email, and scheduling software.
• Confirm and verify filled requests and vouchers.
• Maintain databases for deaf clients, customers and interpreters.
• Provide language access information to customers to ensure ADA compliance.
• Advocate for use of interpreters/CART/VRI as needed.
• Assign interpreters according to certifications and skill levels.
• Assist customers with questions and complaints.

Skills

Scheduling

Customer service

Advocacy

Conflict resolution

Scheduling software

Problem solving

Education

Associate degree (A.A./A.S.) or equivalent

Tools

Scheduling software

Job description

PeopleInc is seeking a coordinator to manage sign language interpreting requests and schedule freelance interpreters and staff interpreters. You will ensure services meet standards and advocate for language access in line with the ADA.

The role involves coordinating via phone, email, and scheduling software, maintaining client/interpreter profiles, and resolving questions and complaints while upholding high service standards.