Interpreter Services Manager: Lead Medical Interpreters

UC San Diego Health; San Diego (CA); On-site; USD 74,000 - 90,000; Full time

Job summary

UC San Diego Health seeks an Interpreter Services Manager to oversee daily operations of the Interpreter Services Department, ensuring superior language access for LEP patients while complying with laws and Joint Commission standards. The role reports to the Director of Experience Operations and models professionalism.

You will supervise interpreters and coordinators, track metrics, mentor staff, coordinate with vendors, and perform medical interpretation and translation as needed.

Qualifications

• Nine (9) years of related experience, education/training, OR a Bachelor’s degree in related area plus five (5) years of related experience/training. Related experience as a medical interpreter.
• Certification from a medical interpreter school or program such as Certification Commission for Healthcare Interpreters (CCHI) or National Board of Certification for Medical Interpreters (NBCMI).
• Experience and proven success in demonstrating solid subject matter knowledge of medical interpretation and translation services.

Responsibilities

• Daily supervision of medical interpreters and department coordinators
• Reviews department process and creates and implements plans to address improvement opportunities
• Tracks program metrics and provides regular program updates to leadership
• Engages with stakeholders at all levels of the organization, building relationships with team members across the enterprise
• Mentors, trains and coaches direct reports
• Monitors quality of performance and service offered by contracted vendors
• Performs medical interpretation and translation

Skills

Supervisory experience

Bilingual English/Spanish

Public speaking

EPIC

Lean Six Sigma

Microsoft Word

Excel

PowerPoint

Outlook

Education

Bachelor’s degree in related area

CCHI/NBCMI certification

Tools

EPIC

Lean Six Sigma

Microsoft Word

Excel

PowerPoint

Outlook

Job description

UC San Diego Health seeks an Interpreter Services Manager to oversee daily operations of the Interpreter Services Department, ensuring superior language access for LEP patients while complying with laws and Joint Commission standards. The role reports to the Director of Experience Operations and models professionalism.

You will supervise interpreters and coordinators, track metrics, mentor staff, coordinate with vendors, and perform medical interpretation and translation as needed.