Medical Interpreter Services Supervisor

University of California San Diego; San Diego (CA); On-site; USD 7,300 - 131,000; Full time

Job summary

UC San Diego Health is seeking a Manager of Interpreter Services to oversee daily operations of the Interpreter Services Department, ensuring top-tier language access for LEP patients and compliance with applicable laws. The role reports to the Director of Experience Operations and involves supervising interpreters, coordinating with stakeholders, and maintaining program quality.

The position requires extensive experience as a medical interpreter, certification from a recognized program, and

Qualifications

• Nine (9) years of related experience, education/training, OR a Bachelor’s degree in related area plus five (5) years of related experience/training. Related experience as a medical interpreter.
• Certification from a medical interpreter program such as CCHI or NBCMI.
• Experience and proven success in medical interpretation and translation services.

Responsibilities

• Daily supervision of medical interpreters and department coordinators.
• Reviews department process and creates/implements plans to address improvement opportunities.
• Tracks program metrics and provides regular updates to leadership.
• Engages with stakeholders across the organization to build relationships.
• Mentors, trains and coaches direct reports.
• Monitors quality of performance and service from contracted vendors.
• Performs medical interpretation and translation.

Skills

Medical interpretation

Supervisory experience

Relationship building

Quality monitoring

Education

Bachelor’s degree in related area

Tools

EPIC

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

UC San Diego Health is seeking a Manager of Interpreter Services to oversee daily operations of the Interpreter Services Department, ensuring top-tier language access for LEP patients and compliance with applicable laws. The role reports to the Director of Experience Operations and involves supervising interpreters, coordinating with stakeholders, and maintaining program quality.

The position requires extensive experience as a medical interpreter, certification from a recognized program, and