Interpreter Services Program Manager, Belonging and Health Equity

Norton Healthcare; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Norton Healthcare is seeking an Interpreter Services Program Manager to lead language access initiatives across the patient care continuum. You will recruit, schedule, and support medical interpreters while partnering with clinical teams to improve culturally responsive communication and patient experience.

The role drives compliance with regulatory language-access standards, analyzes service quality and utilization, and develops training programs to sustain robust interpreter services across

Qualifications

• Three years translation or program management experience.
• Bachelor Degree
• Successful completion of a Medical Interpreter program

Responsibilities

• Partners with outside language services vendors to ensure cost effectiveness.
• Works cross functionally to create, implement and manage strategies, and programs in support of belonging and health equity as department goal.
• Coordinates the administration functions of language services program.
• Conducts research and analysis on methods for enhancing language services.
• Delivers education and training programs to promote and sustain language services.

Skills

Translation

Program management

Education

Bachelor degree

Medical Interpreter program completion

Job description

Responsibilities

The Interpreter Services Program Manager oversees the coordination, quality, and operational effectiveness of the organization's language access and interpreter programs. This role ensures compliance with regulatory standards related to language access while supporting equitable communication between patients, families, and care teams. The Interpreter Services Program Manager recruits, schedules, and supports interpreters while collaborating with clinical departments to improve patient experience and culturally responsive care delivery. This role monitors utilization, service quality, and opportunities to improve access for patients with limited English proficiency.

Key Responsibilities:

• Partners with outside language services vendors to ensure cost effectiveness.
• Works cross functionally to create, implement and manage strategies, and programs in support of belonging and health equity as department goal.
• Coordinates the administration functions of language services program.
• Conducts research and analysis on methods for enhancing language services.
• Delivers education and training programs to promote and sustain language services.

Qualifications

Required:

• Three years translation or program management experience
• Bachelor Degree
• Successful completion of a Medical Interpreter program

Desired:

• Certified Medical Assistant