Internet Sales Manager

Tustin Mazda; Tustin (CA); On-site; USD 23,000 - 76,000; Full time

Benefits offered by this job

401(k) benefits

Health benefits

Career growth opportunities

Professional training and development

Top workplace culture

Job summary

Tustin Mazda in California is seeking a dynamic Internet Sales Manager to drive online opportunities into appointments and sales with a fast-paced, hands-on approach.

You will excel at follow-up, CRM discipline, and multi-channel communication (phone, text, email, video), owning leads from first contact to close in coordination with the sales team.

Qualifications

• Motivated to succeed and work in a high-performance environment.
• Excellent follow-up skills and ability to manage multiple opportunities.
• Strong communication across phone, text, email and video.

Responsibilities

• Respond quickly to internet leads and convert opportunities to appointments.
• Maintain an organized sales pipeline with timely CRM updates.
• Work with the sales team to move customers from contact to showroom visit and sale.

Skills

Driven

Organized

Follow-up

CRM discipline

Multichannel communication

Lead conversion

Rapport building

Accountability

Coachable

Customer service

Tools

CRM

Job description

Tustin Mazda is looking for a dynamic, hard-charging, highly organized Internet Sales Manager who wants to perform, grow, and build a career with one of California's most accomplished Mazda dealerships.

Why Tustin Mazda?

• California's only 22-year Mazda President's Award-winning dealership, recognized for excellence in sales and customer satisfaction
• Part of Patterson Automotive Group, an organization known for outstanding employee retention, career development, and workplace culture
• Recognized as a Top Workplace for 15 consecutive years through the Orange County Register employee survey
• A high-performance environment where talented people can learn, develop, earn, and advance
• A dealership built around great people, great processes, accountability, and teamwork
• An opportunity to work in the Tustin Auto Center - the Top Selling Auto Center in Orange County.

Who We're Looking For

• Driven, competitive, and motivated to succeed
• Highly organized and task-oriented
• Consistent and persistent with customer follow-up
• Fast and professional when responding to internet leads
• Comfortable communicating by phone, text, email, and video
• Strong on the phone and confident asking for the appointment
• Able to turn digital opportunities into conversations, appointments, showroom visits, and sales
• Excellent at building rapport and earning customer trust
• Disciplined with CRM activities, notes, tasks, and follow-up
• Able to manage multiple opportunities without letting customers fall through the cracks
• Flexible and adaptable in your sales approach
• Coachable, trainable, and able to take direction
• Hungry to learn and continuously improve
• Willing to master the Mazda brand, products, technology, and ownership experience
• Positive, professional, dependable, and accountable

What Great Internet Managers Do

• Respond quickly — speed-to-lead matters
• Follow up consistently and intelligently
• Pick up the phone instead of hiding behind email
• Personalize communication rather than relying exclusively on templates
• Ask great questions and uncover customer needs
• Create urgency without unnecessary pressure
• Set, confirm, and follow up on appointments
• Maintain a clean, organized sales pipeline
• Complete CRM tasks consistently and on time
• Keep accurate customer notes
• Know their numbers and take ownership of their results
• Work effectively with managers and the entire sales team
• Follow proven processes while remaining flexible
• Continuously develop their sales and communication skills
• Treat every lead as a real opportunity

Our Expectations

• 38 - 45 hour work week.
• Show up prepared, organized, and ready to work
• Work hard and perform at a high level
• Deliver timely and persistent customer follow-up
• Maintain accountability for leads, appointments, CRM tasks, and results
• Accept coaching and put it into action
• Bring energy and professionalism to the dealership every day
• Contribute positively to a winning team culture

What We Offer

• Competitive, performance-driven pay plan
• Opportunity to build a strong income through individual performance
• 401(k) benefits
• Health benefits
• A great work schedule designed to support both high performance and quality of life
• Professional training, coaching, and development
• Opportunities for career growth and advancement
• The strength and stability of Patterson Automotive Group
• An employee-focused organization recognized as a Top Workplace for 15 consecutive years
• The opportunity to represent Mazda at an exceptional, award-winning dealership
• A professional environment where performance is recognized and great people can build long-term careers

If you're looking for a job where you simply send emails and wait for customers to respond, this isn't the opportunity.

If you're driven, organized, coachable, competitive, passionate about customers, and ready to make things happen, we want to meet you.

Join an award-winning team. Learn. Perform. Earn. Grow.

The Salesperson - Retail Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.90 and $55.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.