INTERNET SALES MANAGER
Diehl CDJR of Moon
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Benefits offered by this job
Job summary
Diehl of Robinson and Diehl of Moon are seeking an experienced Internet Sales Manager to lead online auto sales, manage digital leads, and turn online shoppers into appointments, showroom visits, and vehicle sales.
The ideal candidate has automotive sales or BDC leadership experience, strong CRM skills with Tekion, and a proven ability to convert internet inquiries into dealership appointments and sales across the Greater Pittsburgh area.
Qualifications
- Previous automotive sales, internet sales, BDC, or dealership management experience.
- Experience with automotive internet lead management.
- Experience using Tekion CRM.
Responsibilities
- Manage and oversee incoming internet sales leads from dealership websites, third-party providers, digital advertising, vehicle listing sites, and other online sources
- Ensure immediate, professional, and consistent follow-up with every customer inquiry
- Increase lead-to-appointment, appointment-to-show, and show-to-sale conversion rates
- Drive appointment setting and increase showroom traffic from digital leads
- Monitor daily internet lead activity and ensure every sales opportunity receives proper follow-up
- Hold team members accountable for lead response times, follow-up activity, appointments, and sales performance
- Maintain accurate and complete customer records within the CRM
- Work closely with Sales Managers and Sales Consultants to maximize internet sales opportunities
- Develop and implement strategies to improve lead response times and customer engagement
- Monitor and analyze internet sales KPIs and dealership lead performance
- Identify lost or overlooked sales opportunities and develop strategies to re-engage customers
- Maintain consistent phone, email, text, and CRM follow-up
- Help improve digital retail and online-to-showroom processes
- Coach and motivate team members to improve appointment and closing performance
- Maintain a high level of customer satisfaction throughout the vehicle shopping and purchasing process
- Identify opportunities to increase sales volume and dealership market share
- Help create an efficient, accountable, and high-performing internet sales operation
Skills
Tools
Job description
Diehl of Robinson & Diehl of Moon | Automotive Dealership Sales
Full-Time | Pittsburgh, PA Area | Competitive Compensation + Performance-Based Earning Opportunities
Diehl of Robinson and Diehl of Moon are seeking a highly motivated, results-driven Internet Sales Manager to lead online automotive sales efforts, manage digital leads, and turn online vehicle shoppers into appointments, showroom visits, and vehicle sales.
This is an excellent opportunity for an experienced Automotive Internet Sales Manager, BDC Manager, Internet Sales Director, Automotive Sales Manager, Digital Sales Manager, Internet Sales Consultant, or dealership sales professional ready to take the next step in their career.
We're looking for a strong leader who understands that successful automotive internet sales depend on speed-to-lead, persistent follow-up, effective CRM management, appointment setting, accountability, and an exceptional customer experience.
The ideal candidate will have automotive sales experience, strong leadership and communication skills, and a proven ability to convert internet leads into appointments and vehicle sales.
As Internet Sales Manager, you will:
Manage and oversee incoming internet sales leads from dealership websites, third-party providers, digital advertising, vehicle listing sites, and other online sources
Ensure immediate, professional, and consistent follow-up with every customer inquiry
Increase lead-to-appointment, appointment-to-show, and show-to-sale conversion rates
Drive appointment setting and increase showroom traffic from digital leads
Monitor daily internet lead activity and ensure every sales opportunity receives proper follow-up
Hold team members accountable for lead response times, follow-up activity, appointments, and sales performance
Utilize Tekion CRM to track customer communication, appointments, lead activity, and sales opportunities
Maintain accurate and complete customer records within the CRM
Work closely with Sales Managers and Sales Consultants to maximize internet sales opportunities
Develop and implement strategies to improve lead response times and customer engagement
Monitor and analyze internet sales KPIs and dealership lead performance
Identify lost or overlooked sales opportunities and develop strategies to re-engage customers
Maintain consistent phone, email, text, and CRM follow-up
Help improve digital retail and online-to-showroom processes
Coach and motivate team members to improve appointment and closing performance
Maintain a high level of customer satisfaction throughout the vehicle shopping and purchasing process
Identify opportunities to increase sales volume and dealership market share
Help create an efficient, accountable, and high-performing internet sales operation
The ideal candidate will have:
Previous automotive sales, internet sales, BDC, or dealership management experience
Experience with automotive internet lead management
Experience using Tekion CRM
Strong understanding of dealership CRM processes and lead follow-up
Knowledge of automotive digital retailing and online vehicle shopping
Strong leadership and team-development skills
Excellent written and verbal communication abilities
Strong phone, email, and text communication skills
Proven ability to convert internet inquiries into dealership appointments
Understanding of automotive sales KPIs and conversion metrics
Strong organizational and time-management skills
Ability to manage multiple priorities in a fast-paced dealership environment
Self-motivated, competitive, and accountable for results
Ability to coach, motivate, and develop a high-performing sales team
Strong commitment to customer satisfaction and the overall dealership experience
Previous experience as an Internet Sales Manager, Automotive BDC Manager, BDC Director, Automotive Sales Manager, Digital Sales Manager, Internet Sales Consultant, Automotive Sales Consultant, Internet Lead Manager, CRM Manager, or Automotive Business Development Manager is highly desirable.
Diehl Automotive provides the resources, inventory, technology, and management support necessary for successful automotive professionals to grow their careers.
We offer:
Competitive compensation
Performance-based earning opportunities
Strong internet lead volume
Established dealership operations
Extensive new and pre-owned vehicle inventory
Digital marketing and internet lead support
Medical, dental, and vision insurance
401(k) retirement options
Paid time off
Employee vehicle purchase and service discounts
Professional training and development
Career advancement opportunities within Diehl Automotive
Supportive management team focused on growth and performance
Fast-paced, professional automotive sales environment
This position is an excellent opportunity for automotive sales professionals throughout the Greater Pittsburgh and Western Pennsylvania area.
Diehl of Robinson is conveniently located for candidates from Robinson Township, North Fayette, Imperial, Oakdale, McKees Rocks, Kennedy Township, Carnegie, Crafton, Coraopolis, Pittsburgh, and surrounding Allegheny County communities.
Diehl of Moon is conveniently located for candidates from Moon Township, Coraopolis, Sewickley, Hopewell, Aliquippa, Imperial, North Fayette, Robinson Township, Beaver County, Pittsburgh International Airport, and the western Pittsburgh area.
Candidates searching for Internet Sales Manager jobs in Pittsburgh PA, Automotive BDC Manager jobs, Dealership BDC Manager positions, Automotive Internet Sales jobs, Digital Sales Manager jobs, Automotive Sales Manager jobs, Tekion CRM jobs, Car Dealership Sales Manager jobs, Internet Lead Manager positions, or automotive dealership careers in Western Pennsylvania are encouraged to apply.
If you're an energetic automotive professional who understands the importance of speed-to-lead, consistent follow-up, CRM accountability, appointment setting, conversion rates, digital retailing, and customer experience, we want to hear from you.
Bring your leadership skills, automotive sales experience, competitive drive, and ability to turn online opportunities into vehicle sales to Diehl of Robinson and Diehl of Moon.
Diehl Automotive is an Equal Opportunity Employer.
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