Internet Sales & Front Desk Specialist

Cadillac of Englewood Cliffs; Englewood Cliffs, Northern (NJ, KY); Hybrid; USD 50,000 - 90,000; Full time

Job summary

Cadillac of Englewood Cliffs in Englewood Cliffs, NJ is seeking a BDC Specialist to support internet sales, manage front-desk duties, and deliver exceptional customer service. This full-time role is based on-site in Englewood Cliffs and involves handling calls, leads, and showroom coordination.

You will schedule sales appointments, assist showroom guests, and ensure a welcoming dealership experience while coordinating with the sales team and other departments to move prospects through the buying

Responsibilities

• Answer and direct incoming dealership phone calls in a courteous and professional manner
• Greet showroom customers and assist with directing them to the appropriate department or sales representative
• Manage front desk reception area and provide exceptional customer service to all visitors
• Communicate effectively with internet customers and prospects via phone, email, text, or in person
• Respond promptly to internet leads and customer inquiries
• Answer questions regarding vehicle inventory, features, and availability
• Schedule appointments for showroom visits, test drives, and vehicle deliveries

Job description

Cadillac of Englewood Cliffs in Englewood Cliffs, NJ is seeking a BDC Specialist to support internet sales, manage front-desk duties, and deliver exceptional customer service. This full-time role is based on-site in Englewood Cliffs and involves handling calls, leads, and showroom coordination.

You will schedule sales appointments, assist showroom guests, and ensure a welcoming dealership experience while coordinating with the sales team and other departments to move prospects through the buying